SEG Services SA

Attractive brand, beautiful campuses - but serious shortcomings in integrity and governance at group level: Brand & network: recognized reputation in hospitality education, network of alumni and partners useful for employability. Work environment: premium sites, committed operational teams, stimulating multicultural environment. Cross-functional projects: opportunities to learn through inter-school initiatives and improve existing processes. Recruitment (personal experience): structured steps, job expectations clearly presented, correct response times. My feedback covers my period of collaboration and the interactions observed between Swiss entities and headquarters.

Integrity & compliance (parent company) Raising ethical standards for key head office functions, creating and applying the code of conduct to all, including management. Observed (collaboration period) - Individual opinions relayed before any contradictory review; - Reattribution of errors without traceability, feeding blame; - Decisions perceived as self-promotional to the detriment of policy. Actions - Executive due diligence (references, checks, integrity clauses) ; - Annual declaration of interests; - Protected speak-up, anti-retaliation training; graduated sanctions; Tone from the top: exemplarity and transparency. A) Group↔Suisse governance Clear mandates, limited interference, full alignment with Swiss labor law. B) Speak-up & investigations External channel, documented independent investigations, communication of findings within the legal framework. C) Management & climate Respectful leadership training, conflict management; monitoring of indicators (absenteeism, turnover, RPS) and action plans. D) HR processes & data Clarify ownership (RACI), make HRIS more reliable, 4-eyes controls, ethics & people dashboards. E) Change management Accompany reorganizations to prevent absences and loss of knowledge. Anonymized example An error in the approval flow was publicly attributed to operations before local verification; a factual, dated and traced review would have avoided escalation, in line with Swiss SA requirements. Summary: "In my experience, several head office hires gave the impression of favoring very loyal and discreet profiles, less likely to overshadow a leadership weakened in skills, rather than strengthening the organization through integrity and competence."

Working atmosphere: Despite the difficulties, the working atmosphere among colleagues is pleasant and supportive. The relationships between team members are a positive point to emphasise. Diversity of qualifications: A wide variety of skills and professional backgrounds within the teams, which enriches exchanges and collaboration. Working environment: The environment is international and the working environment is pleasant, offering a great experience in this respect.

Corporate culture far removed from Switzerland: Despite its name, Swiss Education Group in no way reflects the Swiss working mentality. The management, influenced by the owner group (of Chinese origin), is totally out of step with Swiss standards. Inappropriate micro-management: The management exercises a heavy-handed micro-management style, coming from a team that lacks any real experience in the hotel and catering industry, even though they run schools in this field. Nepotism: If you are not part of a family or a specific community, it is difficult, if not impossible, to attain the same opportunities as others. This creates a climate of injustice. Lack of recognition: Staff receive no recognition, no prospects for personal development or career advancement, except for those with family ties. Working conditions: Working conditions and pay are well below average. Working on public holidays, take imposed mandatory paid leaves, no 13th salary, no industry agreement, all contribute to an uninspiring environment. High turnover: The turnover rate is alarmingly high, a sign of a major structural problem. Increasing demands: Employees are asked to do more and more, but with fewer and fewer resources, which creates constant pressure.

Good work environment, good colleagues. International environment.

The company needs to provide trainings and invest in professional development. 0 career growth mindset.

Atmosphere between colleagues is very nice. Very good school.

Micro management. You either need to be a family members or friends of management to be able to have a career progression or promotion. It is not how good you are, it is more like who you know. A lot of burn out or sickness from stress at work. No support.

Absolutely nothing at all. Disgusting work experience since my first day.

They call it "Swiss Education Group", but : - No Swiss (Chinese CEO, Chinese micro-management) - No Education (no respect, no recognition, no humanity, overtime, workload and too much pressure) - No Group (each one for himself). Everything is wrong with this company. My best advice: never ever work for SEG.

The colleagues (faculty and staff) who have remained and fought on for the cause of offering a positive experience for students in schools.

Everywhere. Since the Chinese takeover, the company has a short sighted, purely monetary vision which has resulted in completely ignoring the quality of programs and overall employee and student experience. Although this company manages some of the leading Hospitality schools, HR practices and the fundamental beliefs of senior management does not include the word “people” in any shale or form. Micro-management, disrespect, undermining and devaluing is at the foundation of the HR practices at SEG.

Free meals, not really any other benefits. The atmosphere was good before the changes in ownership and management, but has gone downhill since.

No company strategy, short term vision to maximize profit, management by fear of the new CEO who fires on a whim the employees who do not do what he wants without asking questions, salary well below the market, performance at the bare minimum. The management should have a minimum of respect for the employees. Capitalize on their experience and willingness rather than devaluing them. To be avoided!

So my time there are still many good people fighting so that students are not too harmed with everything that is going on!

Since the takeover by an Asian investment fund and the installation of a new Chinese CEO, the company has started a free fall at almost all levels. But the most worrying thing is the new management style: lack of trust, micro-management, humiliation of the staff in public, not valuing the qualities of the existing (and experienced) staff, constant pressure with directives that go in one direction and then in the opposite direction, no responsibility when there are mistakes... the list goes on. This has resulted in several dozen burnouts (at all levels from C levels to people working in schools to directors)... or people are sidelined until they resign because they no longer have any self-confidence... or people learn that they have been fired by seeing job offers for their position online.... in short, a deplorable treatment of people!

The working atmosphere is pleasant, as long as you can find real professionals (very rare) with whom you can share your knowledge and experience. Flexibility on the individual organization of the courses, unfortunately based on the laissez-faire and/or ignorance of the subjects dealt with.

Personnel management boils down to pay slips without any interest for Human Resources. Salaries are lowest in university education (public or private). Management is based solely on finance with no interest to students or teachers. Very little professionalism in operations management. Absolute lack of motivation on the part of management. Practices that come very close to illegality. Almost dictatorial management style and lack of consideration for individuals. Under-utilization of available resources (human and material).