The Product Support Specialist provides the highest level of technical support for Autodesk Customers and Partners, and requires a detailed understanding of Autodesk products, including Autodesk® Inventor® and Vault family of products as well as the AutoCAD® platform.

A Product Support Specialist works with our most advanced 2D and 3D products, resolves technical issues and documents these and solutions in our knowledgebase, and reports product enhancements to our Product Development teams. As a Support Specialist, you may be assigned special projects including: new products features and documentation review, creating and delivering trainings, product demos, and presenting at technical forums.

Essential duties and responsibilities:

• Provide technical support to customers and partners as well as internal staff, through web interface, via email and phone when appropriate.
• Document client interactions in the case tracking system.
• Use database tools to diagnose research and resolve technical issues.
• Document problem resolutions in the database tools.
• Provide guidance to team members researching technical issues.
• Research, verify, and generate detailed defect reports and wish list requests.
• Work with development, testing and documentation teams during product development cycle to ensure quality control.
• Attend trade shows, perform customer visits or give product demonstrations.
• Work with a Manager to develop a personalized employee development plan that includes training and project assignments that enhance product knowledge and general business skills.
• Investigate, develop and present formal and informal training on Autodesk products and support issues.

Required Skills & Experience:

• Bachelor's degree or equivalent experience in Mechanical Engineering, Computer Science, or related field.
• Experience troubleshooting software and hardware problems.
• Fluency in English is a must and French and/or Italian is also required. Any other language (Spanish, German or Russian) is a plus.
• Advanced knowledge of Autodesk® Inventor® and Vault family of products as well as the AutoCAD® platform.
• Comprehensive knowledge of the Microsoft Windows environment.
• Excellent verbal and written communication skills; ability to convey complex technical details coherently.
• Strong customer service skills including phone etiquette and conflict resolution.
• Strong troubleshooting and analytical skills.
• Ability to present technical information to a live or virtual audience.
• Must be decisive, self-motivated and proactive, possessing strong desire to learn.
• Willingness to follow defined policies and procedures.
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team.
• Ability set priorities of various assignments and complete them within allocated deadlines with little or no supervision.

Desired Skills & Experience:

• Experience working with CAD, CAM, PLM software
• Field experience in Engineering (Manufacturing) area would be a plus.
• Experience working directly with customers in a service-related position.
• CSE Certification is a plus.

Pease visit our careers page to apply and for further information.