Product Support Specialist(English/German/French)

This position provides the highest level of technical support for Autodesk Customers and Partners, and requires a detailed understanding of Autodesk products, focusing on the AutoCAD® Platform. A Specialist's primary responsibility is to provide technical support to external customers and partners and internal staff.  A Product Support Specialist works with our most advanced 2D and 3D products, resolves technical issues and documents these and solutions in our knowledgebase, and reports product enhancements to our Product Development teams. As Support Specialist, you may be assigned special projects including: new products features and documentation review, creating and delivering trainings, product demos, and presenting at technical forums.

DESIRED EXPERIENCES AND SKILLS:
• Fluency in English and German and/or French is required. Any other language (Italian, Spanish or Russian) is a plus.
• Knowledge of AutoCAD® and AutoCAD based vertical products like Mechanical, Electrical, MEP, Architecture, Map3D, Civil 3D, P&ID or any other Autodesk product (Autodesk® 3ds Max, Revit, Inventor, Vault etc.) and a strong desire to develop skills in relation to the Autodesk product portfolio.
• Bachelor's degree or equivalent experience in an Engineering discipline, Computer Science, Graphics or related field.
• Experience troubleshooting software and hardware problems.
• Comprehensive knowledge of the Microsoft Windows environment.
• Excellent verbal and written communication skills; ability to convey complex technical details coherently.
• Strong customer service skills including phone etiquette and conflict resolution.
• Strong troubleshooting and analytical skills.
• Ability to present technical information to a live or virtual audience.
• Must be decisive, self-motivated and proactive, with a strong desire to learn. 
• Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team.
• Ability set priorities of various assignments and complete them within allocated deadlines with little or no supervision.

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