• Provide support for troubleshooting, and monitoring, of virtual conference tools used at the WTO (Zoom, WebEx, Interprefy, and Teams).

• Assist users for complex Teams telephony issues.

• Provide SSL-VPN (Pulse Secure) operations support. An important service used by all remote work users.

• Setting-up network connectivity for every office move.

• Assist in the day-to-day operations of the infrastructure involving 2nd level support by responding to incident and change requests opened by the IT Service Desk and other sections within the ITSD.

• Prepare IT documentation for users and IT colleagues.

REQUIRED QUALIFICATION

Education:

Advanced university degree in computer science or a similar field. Alternatively, a basic university degree in the aforementioned discipline combined with professional expertise equivalent to an advanced university degree may be considered.

Knowledge and Skills:

Technical Knowledge and Skills:

Good knowledge of the following:

• LAN and Internet technologies as well as TCP/IP protocol.

• SSL-VPN.

• Virtual meeting technologies.

• Knowledge of Internet technologies and modern Virtual meeting platforms.

Behavioural Skills:

The incumbent must have the ability to prioritize and execute tasks in a demanding situation and make sound decisions. He/she must be capable of working under stress and in an autonomous manner.

The following interpersonal capabilities are required: ability to present technical facts to knowledgeable specialised audiences; to persuade others to a point of view using fact; to establish and maintain good working relationships with colleagues; to communicate information in a clear way; to make technical presentations; to work as a member of a team while working independently to achieve his/her objectives.

Work Experience:

Minimum three years' relevant experience is required.

Language Skills:

Excellent knowledge of English, including an ability to write accurately and concisely (documentation, procedures, processes) and make presentations if requested. French language skills would be considered an asset.

INTERESTED APPLICANTS MUST APPLY DIRECTLY THROUGH THE WTO EXTERNAL CAREER WEBSITE .