Nagravision, a Kudelski Group company, is the world's leading supplier of integrated conditional access, content protection and rights management solutions designed for television operators and content providers.

Nagravision is seeking to recruit:

Customer Support Engineer (2 Positions)

Location: Sao Paulo

Mission

Responsibilities :

• As a customer support engineer, perform installations, on-site and remote support of customer sites.
• Participate to the Hot Line support, take the Hotline / Support line tasks, as defined by Head of Customer Support and according to the rules in place. This may require night / weekend / Holidays availability.
• Act as specialist for the Preventive Care activities. In particular, update, schedule and execute the procedures, in collaboration with the Head of Support.
• Report to the Head of Support, using the procedures in place and meetings.
• Maintain and operate the laboratory system, keeping it operational and documented.

Requirements

Qualifications :

• University or engineering degree in technology / computer science

Languages :
• fluent English & Portuguese essential, Spanish an asset

Profile

a) Experience & Background:

• Minimum 2 years experience in customer support
• UNIX (Tru64, AIX Unix, Linux)
• Desired 2 years of experience as user of Oracle Databases (SQL, Maintenance, problem identification)
• Knowledge in Networking (Switches, Routers, TCP/IP, Firewall, Cisco Devices, IP Tables)
• Organized, detail oriented with excellent communication skills.
Independent, flexible, motivated.
• Experience in developing with script languages (Perl, ksh/csh)
• Travel Availability
• Able to work under pressure