WHO WE ARE

As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship. Respect, Excellence and Client orientation are EMS core values.

Happy and Healthy Patients, Successful Clinicians and Passionate Partners, this is our mission. EMS delivers innovative and clinically proven treatment outcomes in the least invasive way. We are committed to fostering knowledge and skills by training and educating healthcare Professionals, Partners and Employees.

Customer Service & Export Coordinator (FR & ENG)

Permanent role

TASKS & RESPONSIBILITIES

Satisfies our customers with a good follow-up on their files (request, delivery time etc.), reaches the turnover fixed by the Management, ensures good coordination and good communication within the department and with other departments within EMS, executes tasks in conformity with the requirements of EMS’ quality policy
Creates and manages client files including:
Reception of client orders
Controlling of the conformity of the orders
Check of feasibility according to the procedure (product)
Follow-up and updating of the assigned portfolio of clients
Follow-up on planned deadlines and updating and confirmation of the orders
Check and verification of the logistics documents
Preparation of transport documents / exportation
Invoices, deliveries and updating of the client file
Follow-up on consignments
Follow-up on client complaints
Follow-up on clients’ unpaid invoices (reminders)
Support for sales organization
Supports Marketing by sending material to congresses
Assists the sales team with relevant ad hoc requests
Provides information to the EMS address database
Establishes sales propositions
Depending on company needs, other reasonable tasks could be assigned to the employee insofar as they are compatible with his/her qualifications and aptitudes

PROFILE

Brevet or equivalent
3-5 years of experience in dealing with customers (internal or external)
Advanced skills in Customer service
Intermediate skills in Export / Incoterms
Fluent in English, French - German is a strong asset
Good communication skills
Team player
Stress resistant, structured

POSITION

Location : Nyon (VD)
Occupation : 100%

Customer Service & Export Coordinator (FR & ENG)

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