You're looking for an opportunity to use your languages skills ? To answer customer needs ? To provide an excellent service ? To join an international team ? Our client is certainly looking for you.

Our client is a company offering services to B2C and B2B type of clients. They are looking for junior/intermediary candidates to answer their customer demands, inquiries perfectly. The customers needs to understand that they're leaving a true luxury experience by using their services.

Conditions: CDI, internship or CDD (several opportunities)

Start: As soon as possible

Customer Service Agent

Your missions:

Offer customized solutions to the clients
Ensure that the service provided is perfect and that the client is always happy at the end
Support the team to help them solve complex cases
Participate in projects on operational continuous improvement and process development in collaboration with other departments
Ensure you bring a strong motivated mindset within the team
Negotiate with both parties to fix last-minute problems
Being a real communicator
Become a pro in execution/time management/team playing
Organize your team day-to-day tasks and goals
Provide regular feedback to your colleagues

Requirements

Ambitious, committed and focus on self-improvement
Exceptional interpersonal skills
Excellent communication and telephone skills.
Very good orientation towards client relationship
French or Italian are strong plus.
English and German are mandatory.

Benefits

Responsibilities and autonomy
Place to learn, grow and surpass yourself.
Unique skills to be developed.
Young, diverse and dynamic team.

Customer Service Agent

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