During my 2 years at the center, I particularly appreciated the good atmosphere among colleagues. The working environment was friendly, and I found it enriching to work with patients from a variety of backgrounds, which enhanced my adaptability.
Areas for improvement
1:Team stability:Frequent staff turnover (8 assistants in 2 years) disrupted continuity of care and team cohesion.
2:Schedule management:Overloaded, with no dedicated free slots to deal with complex cases (e.g. major prosthetic work).
3:Prosthesis follow-up:Delays in sending and receiving prostheses were frequent. A check in the morning would allow patients to be notified in good time.
Concrete suggestions
1:Limit assistant rotation
2:Reserve slots in the diary
3:Set up a morning protocol for checking prostheses
4:Designate a responsible person
Conclusion,Despite the organizational challenges,the human experience remains a major asset.With process optimization, patient service quality and working conditions could be significantly improved.
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