Commercial Training Manager

Commercial Training Manager

About Astellas:

At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others.

Our expertise, science and technology make us a pharma company. Our open and progressive culture is what makes us Astellas. It’s a culture of doing good for others and contributing to a sustainable society.

Delivering meaningful differences for patients is our driving force. We all have a significant opportunity to make that difference, working locally in the areas we know best, whilst drawing inspiration from the different insights and expertise we have access to globally and from our innovative, external partners.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

Our ethos is underpinned by the Astellas Way, comprising five core values: patient focus; ownership; results; openness and integrity.

We are proud to offer an inclusive and respectful working environment that fosters collaboration and ownership.

Our aspiration is to bring the best brains together, to provide them with world-leading tools and resources and a unique structure that fosters real agility and entrepreneurial spirit.

About this job:

As Commercial Training Manager, you will play a key role with a strong emphasis on training, coaching, and project management, to enhance soft skills and techniques within the sales and marketing teams. Additionally, you will actively collaborate with counterparts from the region, fostering effective communication and knowledge exchange.

In this role, you will apply your organizational, training, project management, and communication skills to make a meaningful impact by expanding the necessary and sufficient training for employees to ensure that their activities fully comply with local codes and regulations.

Hybrid Working:

At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.

As Commercial Training Manager, you will:

• Collaborate with the Commercial Director, Department Heads, National Sales Director, and care pathway teams to define future capabilities; identifying critical priorities, providing information to Customer Excellence teams; supporting local initiatives while managing the local team’s expectations in light of the priorities of the Region.
• Be responsible for providing a robust training program based on soft-skills which include: enhanced face to face call quality by capturing insights, sales communications skills, omnichannel skills, for all functions in direct contact with customers; overseeing its implementation and continuous improvement.
• Manage the portfolio of preferred suppliers for the Customer Excellence department of the affiliate; identifying additional partnership opportunities within and outside the sector to drive innovation in the offers.
• Perfectly align with the new Customer Excellence model: be a model of co-creation, collaboration, and sharing best practices regionally.
• Lead pan-EMEA Customer Excellence programs, co-create and develop tailored solutions with other teams in the region that can be utilized across the entire EMEA Region, incorporating the priorities of the local team.

Essential Knowledge & Experience:

• Previous experience in Sales, Marketing in the pharmaceutical industry.
• Solid experience in training and coaching of soft skills like sales communication skills, organizational skills, omnichannel skills and similar.
• Solid experience in project management.

Preferred Knowledge/Experience/Qualifications:

• Experience in planning and executing internal training programs as well as coaching experience.
• MD, PhD, PharmD, or equivalent studies.

Education/Qualifications:

• Bachelor’s degree or equivalent.
• Business-fluent English with solid presentation skills.

Additional information:

• This is a permanent, full-time position
• This position follows our hybrid working model. Role requires a blend of home and a minimum of 2 days per week in Levallois-Perret office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.

We offer:

• A challenging and diversified job in an international setting
• Opportunity and support for continuous development
• Inspiring work climate

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.