CHINA OCEAN - Stage Manager

职位： 舞台经理

职位目标

• 舞台经理监督和管理船上的舞台管理团队，包括音响师、技术工程师和灯光师。您需要使船上所有娱乐场所的技术设备都保持高标准。
• 您有责任建立友好的、以客人为中心的服务文化，使客人满意并进行再次消费，从而增加公司的各项利润。

工作职责

• 按要求为指定的活动调试和操作音响、灯光和录像设备，为其他技术人员做替补。
• 为指定的活动调试和操作音响设备；调试后台设备和乐器的麦克风；根据需要，在技术排练期间设定音响计算机或控制台的程序。
• 每次演出前，检查所有的扬声器和设备是否正常工作；确保按照公司政策和程序安排并完成每次的调试工作。
• 确保演出期间设计的完整性和呈现出的质量。
• 能够负责技术设备的维护、清洁和故障排查。
• 管理和控制技术团队的日程安排；与广播经理联系，安排适当的排练时间；安排必要时与广播团队进行合作。
• 与娱乐总监及其他部门进行清晰、简洁、及时的沟通。
• 参加特殊活动，协助音响方面的需求；为特殊的音响项目装设电线；协助维护音响设备；根据需要，在所有的剧院悬挂和装配扬声器。
• 能够排除故障并相应地提供信息来解决问题。
• 根据公共卫生和安全政策、程序，确保所有的音响区域干净整洁、井然有序；记录好每次演出的报告日志。
• 按时参加所有活动的调试和会议。
• 对库存、计划、维护、清洁、仓储、分配和协调都有深入的了解；将场地上或其他需要注意的区域发现的任何技术问题写进航行报告，发送给娱乐总监。
• 根据维京的星级服务标准和所有的公共卫生政策，为客人提供最高水平的舒适度和服务。
• 领导和支持多元化的团队，最大限度地提高员工满意度、生产力和回流率；每天与团队负责人会面，参加每日例会，提供反馈和运营方面的最新消息，确保部门的表现符合维京星级服务标准。
• 根据公司标准和操作需求，为技术团队提供必要的指导、培训和信息。
• 为所有直接下属提供称职的领导。
• 你和你的团队应始终遵循维京的形象和制服标准，坚持完美的仪容标准；确保公司财产得到适当的保护，特别是在恶劣天气条件下，以防止不必要的损失和损坏。
• 确保你和你的团队熟悉与行程相关的停靠港口，岸上观光游览和船上活动，如娱乐活动、节目等。
• 积极致力于娱乐部门KPI的达成；对安全安保程序有充分的了解，并且可以按照所有公共卫生、环境与安全安保政策进行操作；根据公司要求，参加所有有关船上培训、安全安保、防火、疏散演习的培训。
• 根据主管的指示，完成其他工作。

本文件描述了本职位的主要职责和活动。您的经理或主管可能会为您分配其他职责。

职位要求

• 必须有舞台经理、制作经理或娱乐技术经理的工作经验，熟悉音响、灯光等设备的使用；有邮轮经验者优先。
• 本科学历，戏剧技术专业优先。或者参加过音频电子方面的培训。
• 熟悉Qlab, Dante, DSP功能，Watchout和网络协议。
• 普通话标准，具备优秀的英文沟通能力者优先。
• 必须有领导多元文化团队的经验；能够在工作中保持灵活性，具有良好的抗压能力、敬业的团队合作精神；具有主动解决问题的能力。
• 具有较强的管理技能者优先，并且必须精通基于PC的数据库、电子表格和文字处理系统。
• 以客人为中心、以服务为导向、积极的个性、专业的仪容仪表和完美的卫生标准，对所有的公共卫生政策有出色的了解；具有出色的职业道德、组织和激励技能以及指导能力的团队建设者。
• 无明显纹身。

准则和规定

• 在部门内部实施标准操作程序和星级服务标准
• 确保符合最新的仪容仪表标准
• 如有必要，公司有权在其任职期间的任何时间修改或扩充本工作说明

职位：舞台经理

主管：娱乐总监

指示： 音响师、灯光师、技术工程师

接受指示: 娱乐总监

JOB DESCRIPTION

STAGE MANAGER

A VIKING LEADERSHIP ROLE

As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family and have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a truly committed team member.

PURPOSE OF POSITION

• The Stage Manager supervisors and managers the onboard Stage Management Team including the Sound Technician, General Technician and Lighting Technician. You are required to maintain the high standard of onboard technical equipment for all entertainment venues ship wide.
• It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

YOUR RESPONSIBILITIES

• Set up and operate sound, light and/or video equipment as required for assigned events, and serve as a back up for any Technician that may be unavailable.
• Set up and operate sound equipment for assigned events; set up backline equipment and instrument microphones; program the sound computer/console during technical rehearsals, as required.
• Check that all speakers and equipment are in working order, before each event; ensure that every event set-up is complete and set out, as per company policy and procedures.
• Ensure that the design integrity and performance quality are maintained through event runs.
• Demonstrate the ability and understanding to conduct maintenance, cleaning and fault finding of technical equipment at an electrically competent level.
• Manage and control the scheduling of the of the Technical Team; liaise with the Broadcast Manager to arrange appropriate rehearsal times; collaborate with the Broadcast Team, where necessary.
• Communicate in a clear, concise and timely manner with the Cruise Director and other departments.
• Participate in special events by assisting with sound needs; wire special sound projects; assist with the maintenance of audio equipment; hang/rig speakers in all theatres, as required.
• Demonstrate the ability to troubleshoot and provide information to resolves issues, accordingly.
• Maintain cleanliness and order in all sound areas, in accordance with all Public Health and Safety Policies and Procedures; maintain an event report log for each performance.
• Attend all event set-ups, event calls and meetings, in a timely manner.
• Have in-depth knowledge of inventory, scheduling, maintenance, cleaning, storage, distribution and coordination; send Voyage Reports of any technical issues found in onboard venues and/or other areas that require attention to the Cruise Director.
• Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies.
• Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; share knowledge and prepare your team to succeed and grow; participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
• Provide the necessary guidance/training and information to the Technical Team, in accordance with company standards and operational needs.
• Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
• Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
• Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
• Positively contribute to achieving/succeeding Entertainment KPI goals (quality & financial) for the Entertainment Department; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
• Perform additional duties, upon instruction from supervisors.

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

YOUR PROFILE

• Must have proven experience in previous role as a Stage Manager, Production Manager or Entertainment Technical Manager, and have knowledge in all facets of sound, lighting and equipment used; shipboard experience is preferred.
• A Bachelor’s Degree focusing on technical theatre, is preferred. Training and education in audio electronics will be considered, in lieu of a degree.
• Basic knowledge of Qlab, Dante, DSP functionality, Watchout and Network protocol is required.
• Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills.
• Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; proactive problem-solving skills are required.
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
• Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, organizational and motivational skills and coaching abilities.

GUIDELINES AND REGULATIONS

• Implement Standard Operating Procedures & STAR Service Standards within the department.
• Ensure appropriate appearance and clothing according to the updated Grooming Standards.
• The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.

Position: Stage Manager

Supervisor: Cruise Director

Direct reports: Sound Technician, Lighting Technician, General Technician

Line Manager: Cruise Director