Claims Specialist, Property

Claims Specialist, Property

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into the following North American Claims offices: Schaumburg, IL, Atlanta, GA, Rocky Hill, CT, Omaha, NE, Overland Park, KS, Maitland, FL, Dallas, TX or fully virtual.

We are currently seeking an individual interested in expanding their insurance career in commercial property technical claims handling, while working closely with a team of individuals with varied backgrounds and experiences.

At this level, you will handle a caseload of commercial property claims of lower to moderate complexity and risk exposures. You will also learn how to effectively manage your claims caseload from assignment through resolution, and in accordance with Zurich’s best practices and authority limits.

This is an opportunity to develop your technical skill set in policy interpretation and coverage analysis. In this role, you will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers and brokers to provide a quality claims experience.

At Zurich North America (ZNA), the Property Claims organization is dedicated to helping our customers mitigate commercial property and business interruption losses related to structural building damages and content losses as a result of weather events, theft, water or flood damages, and vandalism. Our purpose is to get our customers back on their feet and operational as quickly as possible.

Here is what you can expect as a colleague of the Property Claims team:

• Be part of an internal career path and actively participate in continuous conversations with your leadership that fosters growth into a consultative claims subject-matter-expert in commercial property claims handling
• Learn technical claims excellence and industry best practices from a team of dedicated leaders
• Interact with colleagues from diverse experience and backgrounds in a team environment
• Invest in your career development through the attainment of adjuster state licenses, or insurance designations and coursework
• Develop partnerships across organizational levels and functions

Occasional business travel may be required.

This role will be filled at either the Claims Specialist I or Claims Specialist II. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

Basic Qualifications:

Claims Specialist I:

• Bachelors Degree and 2 or more years of experience in the Claims or Insurance area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area

OR

• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area

OR

• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area

AND

• Must obtain and maintain required adjuster license(s)
• Microsoft Office experience
• Knowledge of insurance regulations, markets and products

OR

Claims Specialist II:

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area

OR

• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area

OR

• Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area

OR

• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area

AND

• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

Preferred Qualifications:

• Property Claims Handling experience
• Customer service experience
• Strong analytical, critical thinking and problem-solving skills
• Strong verbal and written communication skills
• Experience collaborating across work groups Ability to develop and maintain strong relationships
• Understands claims adjustment process and possesses ability to determine scope/exposure for losses
• Understands the use of vendors and how litigation strategies are developed
• Understands and applies financial and actuarial/reserving concepts.
• Familiarity with negotiation strategies and experience in suggesting alternative approaches

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting r salary range for this position is $57,500.00 - $94,300.00.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg, AM - Atlanta, AM - Dallas, AM - Maitland, AM - Omaha, AM - Overland Park, AM - Remote Work (US), AM - Rocky Hill

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE

Nearest Major Market: Chicago