Product Specialist Parts & Upgrades

 — Mex VD
09 May | Employee | 100%

Product Specialist Parts & Upgrades

The Product Specialist Parts & Upgrades is responsible for defining and implementing products for our fast growing global service business. You will work in close relationship with marketing product specialists, machine product lines, factories, R&D and purchasing departments, subsidiaries and sales to deliver business results at or above plan. You will report to the Product Manager Upgrades and the Group Parts & Upgrades Manager.

You are a self-starter and a proactive team member, willing to walk the extra mile to achieve your objectives. You have an interest in the machine industry and a documented experience in product management in a marketing organization. In your view the customer is the center and you strive to achieve both customer satisfaction and fulfilling the company's financial objectives. You are data oriented and demonstrate strong analytical skills to actively search for sales and profit growth vectors and define an adequate marketing plan for your product portfolio. You provide customers and the sales organization with product and sales enablement material and define the communication content for your range of products.

Voice of the customer. The Product Specialist Parts & Upgrades is the expert on how our customers interact with the product portfolio he/she is in charge of (e.g., through user testing, surveys, analytics) and applies this knowledge when defining the product roadmap. The position also collects and analyzes input and ideas, e.g. design changes and market requirements and propose potential alterations.

Product management. The Product Specialist Parts & Upgrades is responsible for coordinating and supervising the development and industrialization of parts and upgrades for the Bobst Product Line he is in charge of and define an adequate marketing plan. It includes making the products market-ready, introducing them to our sales channels, and train and support the sales force.
The Product Specialist Parts & Upgrades is responsible for managing the product through its entire life cycle.

Industrialization coordination. Working closely with R&D, Technical Services, Purchasing and other functions within the company, the Product Specialist Parts & Upgrades shall ensure that all stake holders' requirements are taken into consideration, in order to deliver a product that fulfills the market expectations. It includes, but is not limited to, making full preparations for market launch; clear product description, pricing (in relation with the BU-SP pricing team), product information & master data management, supply chain considerations and sales enablement material .

Sales enablement material. In close cooperation with the Sales Development team you are responsible for the development, evolution and maintenance of marketing material, information and data that supports the sales organization to achieve the sales targets. Including but not limited to, training programs, upgrade eligibility databases, sales monitoring tools, and collateral and communication.
You will also market our product offers in linking them to the customers TCO (Total Cost of Ownership) and preventive/predictive maintenance programs (incl. recommended maintenance frequencies)

Measure the product's success. The Product Specialist Parts & Upgrades collects and aggregates information and feedback to measure the product's progress and success towards the company's objectives, and based on the results propose corrective or preventive actions to mitigate risks.

Critical Skills & Personal Attributes
  • Good communicator with strong writing and verbal skills French & English.
  • Comfortable with interacting and presenting to cross-functional audiences
  • Possess excellent organizational and planning skills
  • Customer oriented
  • Team player
  • Data oriented and strong analytical skills
  • Familiar with the machine or packaging industry
  • Proactive with a positive and professional approach to managing projects
  • Assertiveness
Education & Experience
  • University degree or equivalent, preferably in a technical discipline
  • Min. 5-year experience in a product management team
  • Knowledge and experience of marketing product management in B2B environments
  • Project management experience, as a project manager or project member
  • Experience from technology, machinery or packaging industries is a plus
  • Experienced user of Microsoft Office suite

BOBST is one of the world's leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. We are present in over 50 countries. With more than 125 years of success in the markets, BOBST is always at the forefront of new technology developments to best respond to its clients' needs. Our leading position is due in particular to our capacity for innovation, the quality of our products and services, our values and the quality of our highly qualified staff.

The production site of Mex, near Lausanne in Switzerland, is also the headquarters of the Bobst Group. It is the most important site, employing approx. 1500 passionate people.
It also trains each year roughly 200 apprentices. The site offers an idyllic work environment. In the countryside and close to major highways, it is also well served by public transport. It offers many amenities, such as a corporate restaurant, sports fields, a fitness and a nursery. The facilities have been recently renovated and represent a model for sustainable development.