Field Service Representative Cardiac Rhythm Management (CRM) Switzerland (m/w/d)

Luzern
15 June | Position with re­spon­si­bil­i­ties | 100%

Field Service Representative Cardiac Rhythm Management (CRM) Switzerland (m/w/d)

Careers that Change Lives
As a Field Service Representative (m/w/d) you will support the colleagues of the Field Sales Team on the operative level at the customers. As a member of the Cardiac Rhythm Management (CRM) team, the Field Service Representative (m/w/d) will be responsible for managing and maintaining our customers' consignment stocks and for administration of software updates to our technical programming devices.
The position reports in solid-line to the Sales Manager and dotted-line to the Service Managers in Switzerland.

A Day in the Life


  • Support of Medtronic Sales Team at local operative level

  • Managing and updating assets on our customers site - Software Updates

  • Servicing defined clients in the management of hospital consignment stocks in Switzerland

  • Inventory control, billing of consumptions and reordering of products with our in-house EDP system

  • Clarification of stock variances directly with the customer and procurement

  • Managing the required information for billing

  • Stock clearing and portfolio change support

  • Working closely with the sales colleagues in the various areas of CRM, Customer Care and Commercial Operations CRM to optimize inventory and redistribute our products

  • Creating customer documentation to support commercial proposals

Must haves 


  • Completed vocational training, preferably in the medical or technical field

  • Several years of experience in the field of transport logistics or in the working environment hospital

  • Business fluent in German, French and English

  • Good computer skills (MS Office package)

  • High willingness to travel up to 60 % within whole Switzerland and driver's license

  • Strong communication and social skills

  • Strong motivation to build and maintain reliable customer relationships

  • Independent, responsible thinking and acting as well as a sense of responsibility

  • Willingness to learn, flexibility and resilience - paired with goal-oriented and structured working style

Nice to haves 


  • Experience in dealing with healthcare customers 

  • Experience in dealing with CRM systems and / or merchandise management systems

Your answer
Is this the position you have been waiting for? Then please apply with your CV and cover letter in English directly via the apply button.

About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Additional Information


  • Posting Date: Jul 5, 2021

  • Travel: Yes, < 75 % of the Time