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Technicien support informatique

 — Villars-sur-Glâne
07 May | Temporary | 100%

Technicien support informatique

Mandatés par l’un de nos clients, un acteur majeur de l’industrie du Luxe en Suisse, nous recherchons un Technicien support informatique afin de renforcer les équipes en place.

Reporting to the IT Proximity Team Leader and representing the Group IT department, the Field Services Technician is a member of the Field Services and Support (FSS) team.

The role is accountable for providing and delivering effective support across the FSS perimeter, for cases that require either remote or physical presence to be resolved.

The ultimate aim being to deliver a high quality, truly value added service to the business users, actively engaging these users in the technology available to them.

In this context, the Field Service Technician works closely with the Service Desk Analysts, Field Services Engineers and interacts with end-users in a complex international environment.

 

KEY RESPONSIBILITIES

Delivery and support of the Group IT services

• Stage, deploy and administer components within your area of expertise

• Monitor proactively the IT Infrastructure and services under your supervision

• Ensure proper operational follow-up and escalation to the relevant Group IT support team

  • Provides excellent Customer Service and a real added value to clients via the different communication channels available

• Promotes available technology when liaising with clients in order to explain and encourage the use of available tools