MOHG Careers - Where You Fit In

Mandarin Oriental (Switzerland) SA

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  • Publication date:

    22 February 2024
  • Workload:

    100%
  • Contract type:

    Permanent position
  • Place of work:

    Genf

MOHG Careers - Where You Fit In

Guest Room Technician

Apply now Position: Guest Room Technician ( Full time # 538439)

Property / Office: Emirates Palace, Abu Dhabi

Location: Abu Dhabi, United Arab Emirates

Responsibilities:

Principal duties and responsibilities may include, but are not limited to, the following, which indicates the general nature of work expected:

Attends to repairs and maintenance of all types of mechanical equipment such as heating, ventilation, and air-conditioning equipment, pumps, water treatment plant, etc.

Carry out electric arc and oxy-acetylene welding.

Attending to pipe repairs or fitting work including minor plumbing jobs.

Ensuring that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guest room or public area.

Ensuring that the plant room, workshop, and related areas are kept clean and tidy condition.

Observing prescribed safety standards. Helping maintain safe conditions for self and others. Performing related duties and special projects as assigned.

Interacts with other Departments when necessary to provide additional or specialized services for functions, promotions, and festivities.

Adhere to Emirates Palace Mandarin Oriental Employee Handbook

Adhere to Emirates Palace Mandarin Oriental Policies & Procedures

Follow Supervisor's instructions in line with job requirements

Adhere to all security and safety instructions

Inspire guests with an attitude of personal attention to their requests

A commitment to a sense of urgency, immediacy, and total responsiveness

Intuitively anticipate guests' needs and address them in a refreshingly unique manner

Proactively find opportunities for innovative service delivery

Demonstrate commitment to uncompromising standards of excellence

Approach each guest in a confident and welcoming manner

Work as a team with all other departments in their effort to delight the guest

Demonstrate a willingness to “go the extra mile” to exceed guests' expectations

Show respect for guest's security and privacy at all times

Take personal responsibility for meeting guests' needs

Communicate effectively to ensure service excellence at all times

Ensure requests are followed through to the guest's satisfaction

Display a sense of determination when solving problems

Adapt the role of a "server" in acting on the hotel stage.

Create moments of emotional value for the guest.

Look for creative service delivery

Skills & requirements:

Diploma or apprenticeship in Mechanical or Electrical

Previous resort experience in the same role, within a luxury hospitality environment is preferred

Ability to solve engineering problems using appropriate theoretical and practical engineering principles.

Advertised: Arabian Standard Time 22 Feb 2024 Applications close: Arabian Standard Time 31 Mar 2024

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