Technical Engineering Customer Service Manager

Michael Page Switzerland

Michael Page Switzerland

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Key information

  • Publication date:

    20 March 2024
  • Workload:

    100%
  • Contract type:

    Permanent position
  • Place of work:

    Fribourg

As a Technical Customer Service Manager, you will support the transition from a technical service-oriented model to a more profitable one.

Our customer is an industrial company based in the canton of Fribourg.

Description

  • You have the strategic and operational responsibility for the Customer Service and play a key role in building up the department
  • You will lead a team of 5 people, actively promote the development of your employees and ensure their continuous further development
  • In your role, you will develop and implement a global service concept, including associated strategies to optimise support for the market, customers service and after sales
  • You will be responsible for ensuring that our customers technical problems are resolved and coordinating technical complaints
  • Your role will include the further development and implementation of customer service to optimise support for the market and customers. You will also shape a successful approach in the after sales for the business unit

Profile

  • You have successfully completed studies in industrial engineering or a comparable qualification
  • You have proven experience in similar customer service roles
  • You have very good communication skills in German and are used to successfully applying your intercultural competences in a demanding, international environment
  • Your analytical problem-solving skills enable you to quickly resolve issues for the client and see matters through to completion in a goal-oriented manner
  • Your personality is characterised by a high sense of responsibility, creativity, and business orientation. Your leadership skills also enable you to coach and develop high-performing teams and liaise with managers at all levels

Job Offer

You'll be joining a long-established company that is successfully managing the transition of its business sector. You'll benefit from managerial direction that will give you the means to drive your projects forward, and of course, excellent pay and working conditions.

Contact

  • Michael Page Switzerland

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