IT Specialist/Assistant IT Manager

MCI Suisse SA

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  • Publication date:

    21 March 2024
  • Workload:

    100%
  • Contract type:

    Permanent position
  • Place of work:

    Genf

IT Specialist/Assistant IT Manager

IT Specialist/Assistant IT Manager

We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.

Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.

We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

THE OPPORTUNITY

The IT Specialist/ Assistant IT Manager works with the Back Office HR & IT team to support and ensure the efficient and effective daily office operations, smooth internal workflow, and coordination of processes.

THE WORK (IT & Network Responsibilities)

• Provide secondary day-to-day user and desktop support to employees in Singapore office, resolving escalated requests and incidents from mci group service desk level one team.

• Prepare user IT onboarding including account creation and setup, allocation and deployment of laptops, basic user training.

• Liaise with local IT vendor (external) and remote Group IT (internal) teams to evaluate or troubleshoot IT issues.

• Work with HQ IT teams and various stakeholders on implementation, upgrades, and transformation projects.

• Manage the general maintenance and upkeep of IT tools and equipment (hardware and software) including computers, accessories, AV, and printers.

• Update IT inventory records & aassist with IT procurement.

• Review diagnostics and assess the functionality and efficiency of systems.

• Implement and execute network security measures.

• Monitor security certificates and company compliance of requirements.

• Offer technical support to company staff and troubleshoot computer problems.

• Install and update company software and hardware as needed.

• Anticipate and report the cost of replacing or updating computer items.

• Maintenance of office biometrics and relevant reports.

• Management & point of contact of Accelo – PM work platform

Platform Responsibilities - Accelo

• Managing, provisioning, configuring, and maintaining the underlying platform.

• Continuous Identifying, monitoring and improvising of platform performance.

• Attending and responding to incidents, outages, or other disruptions in platform service.

• Providing support to users or customers experiencing issues with the platform

• Offering training sessions or documentation to help users effectively utilize the platform’s features

• Managing user accounts and permissions as needed

• Engaging with platform vendors or service providers to address issues or request assistance.

• Managing vendor relationships, contracts, and service level agreements (SLAs).

• Evaluating new vendor solutions or upgrades to existing platforms

• Engaging with platform vendors or service providers to address issues or request assistance.

• Managing vendor relationships, contracts, and service level agreements (SLAs).

• Evaluating new vendor solutions or upgrades to existing platforms.

Technology Innovation

• Developing a technology innovation strategy aligned with the organization's overall goals and objectives.

• Identifying emerging technologies and trends relevant to the organization's industry and market.

• Collaborating with internal stakeholders across departments (e.g., R&D, marketing, operations) to gather input and support for innovation initiatives.

• Reviewing and refining the organization's technology innovation strategy based on feedback and results.

• Identifying opportunities for process improvement and optimization in innovation processes.

THE HIVE

Reporting to HR Manager and IT Project Manager, the IT Specialist/Assistant IT Manager works closely with the back-office team and is the first point of contact for employees regarding general office IT matters.

THE MUST HAVE

• Fluent in English, additional Asian language is a bonus.

• Good knowledge of computer systems

• Microsoft 365

THE GOOD TO HAVE

• IT Diploma/Degree qualification

• 5 years of relevant work experience

• Experience with project management is advantageous.

• A multitasker, organised, prioritise work independently as well as in a team.

• Demonstrate a customer service mindset with a proactive disposition.

• Possess excellent communication and problem-solving skills with a sense of urgency.

THE BENEFITS & PERKS

• Competitive Annual Leave & Birthday Leave.

• Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.

• Employer-paid Group Hospital & Surgical, Outpatient, Clinical, Outpatient Specialist & Personal Accident.

• Comprehensive internal L&D portal and opportunities for external courses.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!

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