Service Architect

Switzerland
Published: 07 April 2022 | Position with re­spon­si­bil­i­ties | 100%

Service Architect

Service Architect

Job id:  28626 Job location: 

Amsterdam, NL Barcelona, ES Frankfurt, DE Lisbon, PT Malakoff, FR London, GB Madrid, ES Dublin, IE Geneva, CH Vienna, AT Brussels, BE Hamburg, DE HK Munich, DE US Basel, CH Zurich, CH

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Job Title: Service Architect

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.  

The Role

Role holders will act both as an engine to increase sales and as the solution owner for all of the design engagements. He/She will support the sales organisation to meet and exceed Colt objectives in selling Colt services, by being the Service Design  point of contact within the account team

The role consists of helping sales generating, designing and closing opportunities on their list of accounts. For each   opportunity he/she is engaged on, the role includes gathering and translating customer requirements into a high level  service design, to ensure client satisfaction by meeting their defined technical expectations:
* Opportunity detection, generation, qualification and requirements gathering Solution design including underlying technical architecture, service definition and transition plan
* Technical and product expertise to the customer during the presales stage
* Overall solution costing
* Presentation of that solution to the customer.

Key Accountabilities
* Help evangelise customers to detect and generate opportunities.
* Become and act as the trusted advisor for key stakeholders inside the customer’s organisation.
* To be the customer’s solution consultant, allowing a review of the customer’s current services and leading to a reengineered solution for better performance, cost savings and easier management for the customer and the network
* Meet and work closely with the customer to understand their business objectives, needs, requirements and compelling criteria to better shape the solution and translate them into a high level service design that integrates smoothly into the customer environment.
* Understand current and emerging technologies to provide the customers with the information needed to make informed telecommunications decisions. Look at Colt offerings and provide a complete solution for a customer based on industry-proven technologies.
* Pro-actively drive and lead strategic account development with Sales & Sales Specialists on named accounts. Ensure client satisfaction by meeting their defined technical expectations
* Ensure timely and accurate qualification of opportunities.
* Partner with the sales team to recommend the most appropriate solution to the customer.
* Liaise between the customer and Colt Engineering, Design, Delivery and Operations, to ensure each is aware of the customer solution and to create an effective installation
* Ensure Colt is focusing on solutions we can win and are aligned to Colt strategy.
* Own the solution during the assess and design phase.
* Mainly focus on customer requirements and deviations from the Colt service catalogue.
* Ensure the functional design is aligned to industry trends and is cost efficient.
* Manage 3rd Party partners and all Colt concerned departments to design a fit for purpose and a deliverable solution. 
* Manage the cost of the different elements that build the solution to ensure it best fits the customer’s requirements and is most cost effective
* Document the final Solution design to a level of detail and rigour that enables customer to comfortably contract with Colt for a clearly defined service and solution and service outcome.
* Document the final Solution design to a level of detail and rigour that enables all relevant technologies and services to be identified  for internal approval.
* Identify and quantify the associated gaps and risks including mitigation plans in conjunction with Commercial/Bid management, and other sales supporting entities whenever appropriate.
* Maintain a high degree of and thorough knowledge of all Colt products, services capabilities.
* Maintain a high degree of and thorough knowledge of the customers he/she is supporting selling to.
* Act with autonomy in managing work load and provide leadership in acting on a sales opportunity.
* Actively participate in specialist communities to ensure that successful innovative solutions and best practices are promoted and shared.
* Demonstrate and apply advanced technical and architectural knowledge.
* Apply innovative architectural thinking to the mission, strategy and vision that delivers positive impact and results to the business.
* Demonstrate thought-leadership across the organisation to be recognised within the technology industry.
* Functional leadership of design teams in the solution business to develop best-fit solutions and assure highest quality offers.
* Professional business oriented attitude with the ability to drive the Win Phase and influence on C-Level
* Adherence to Colt governance processes, tools and sales methodology.

What you will need to succeed

* Substantial experience in a presales position.
* Proven and successful experience in working with sales.
* Proven track record in successful customer solution design in specific ICT (information & communication technologies) areas: managed networking, voice, unified communications, managed IT, project and service management.
* Experience of designing and selling such services: fibre, copper, DSL transmission services, Ethernet and IP private   networks, accesses to the Internet, resiliency and security services, TDM voice, VoIP, IP Telephony, Intelligent Numbers, IVR etc)
* Experience in working with international teams.
* Proven track record in business and ICT transformation solutions.
* Proven expertise of how to apply architectural thinking to mission, strategy and vision in innovative ways that deliver   positive impact and results to the business.
* Bachelor’s degree in Computer Science, Telecommunications or related field.
* Strong communication and presentation skills
* Commercial Acumen - good understanding of pricing strategies, financial analysis methods and negotiation strategies
* Excellent understanding of ICT customer challenges, technologies and the competitive environment.
* Proven technical skills in Ethernet, IP and/or Unified Communications.
* Technical skills in some / all of the following areas:
* Managed networking: protocol stack, IP addressing, routing protocols, Transmission (SDH, EoSDH, MSP, DWDM, Ethernet), MPLS, VPNs, interfaces and standards, ...
* IPT Cisco and/or Avaya and/or Microsoft Lync, VoIP, SIP, IN/IVR, call centre solutions, unified communications, messaging
* Certifications required in one of the previous areas of expertise: Cisco CCNP, CCNA, CCVP, Avaya UC or CC sales and design certification, Microsoft Exchange & Lync, ITIL
* Knowledge in market standard ICT management tools.
* Familiar with Professional Services methodology
* Ability to partner with technical and business-oriented teams
* Fluent English language + French language (beneficial)

 

 

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. 

 

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:


  • Flexible working and relaxed dress code

  • Two days annually to spend on volunteering opportunities

  • Pension and insurance options

  • Access to a virtual business school for on-going learning

  • Business mentoring

  • Discounts with local hospitality and retail providers

 

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:


  • Relaxed dress code

  • Two days annually to spend on volunteering opportunities

  • 39 hours working week and additional days off as per Colt own collective bargaining agreement

  • Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme

  • Lunch vouchers or childcare vouchers

  • Access to a virtual business school for on-going learning

  • Business mentoring

  • International environment with employees from more than 35 different nationalities

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace


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