Founded in 1884, Bulgari's name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Internationally renowned and part of LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes and luxury resorts.
Excellence, enthusiasm and passion are the chemistry of everything we do.
In order to strengthen our Watch Operations team in Neuchâtel - Switzerland, we are looking for a
High-End Watches Operations Manager
Reporting directly to the Watch Operations Director, you ensure an efficient operational flow of our high-end timepieces between the Markets, High-End Sales and the Watch Business Unit. Managing a team of 3 people, you play a central role in developing customer satisfaction in this category and are responsible for high-end consignment.
As key contact for the entire community involved in the management of high-end watchmaking activities
(High-End Watches (HEW) Sales team, Supply Planning team, Marketing, PR and Watch BU Operations), you actively participate in the development and follow-up of the annual collections launch. You identify client's needs and ensure our customers' satisfaction, retailers and stores for direct sales, consignments and events.
Coordinating the High-End watches production with the watch Manufactures, you set and review frequently the priorities versus current watch collections and inform all stakeholders accordingly. You minimize the lead-time by suggesting win-win solutions to fit with the expectations (stock exits, stock rebalancing, rework, internal production, outsourcing: ). Proactive, you anticipate any shortage and communicate transparently to the HEW and Planning Sales teams to optimize revenue and customer satisfaction, especially about the allocation decision between the various channels and customers. For all special orders and customization requests, you brief the internal teams (Design, Marketing,
Development, Production) to ensure spare parts availability.
Finally, you motivate your team and follow their professional development by ensuring a strong communication, providing a clear vision and supporting changes.
You have a university degree in Engineering or Business Administration with at least 5 years of experience in a similar role, ideally in the watch industry. Having excellent project management and communication skills, you have very good understanding of complex flows and the ability to structure, simplify and process them. You also have deep understanding of the production environment and related constraints. Fluent in French and English (Italian being a strong asset), you have good command of IT tools.
Customer- and business-oriented, you have strong interpersonal and organizational skills. Driven for operational excellence, you have the ability to communicate and build-up a federating vision at all level in a multi-cultural environment, always promoting win-win solutions. Humble and generous, you have proven leadership and a pragmatic approach with an excellent analytical mind to problem solving. Loyal, you have relational initiative with ability to create healthy and solid trust. You are open-minded, adaptable & talented negotiator with a high level of commitment and energy.