Onsite Support Engineer (Lausanne, IT Support, MS Office, HW maintenance, CompTIA, MCITP, MOS, French)

Lausanne, Vaud
06.04. | Position with re­spon­si­bil­i­ties | 100%

Onsite Support Engineer (Lausanne, IT Support, MS Office, HW maintenance, CompTIA, MCITP, MOS, French)

We are currently looking for an Onsite Support Engineer in Lausanne, Switzerland to join our team on client’s side. A great opportunity to work in the IT industry with exposure to new technologies, in an international environment. The opportunity has a strong focus on service orientation.


 


Major Accountabilities


  • Maintain the integrity of all computer workstations and associated software within the organization

  • Act as the main point of contact for employees who are experiencing computer issues

  • Ongoing maintenance and future planning needs of the company's desktop infrastructure

  • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency

  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues

  • Resolve software, hardware and device issues reported by the end users (including IMAC/D, Printers, mobile device hardware issues)

  • Installation, configuration and ongoing usability of desktop hardware and software

  • IT support relating to Conference Room Equipment, as well as providing technical support at events

  • Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts

  • Work with the project management team on PC builds and network equipment deployments

  • Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system

  • Installation of packaged software and authorized 3rd party software

  • Remote access solution (VPN) implementation and support

  • Document and update the local client environment

  • Escalate service issues when required

  • Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages

  • Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required

  • Oversee the maintenance and tracking of assets, complete physical inventory

  • Business Continuity & Disaster Recovery testing

  • Advise and train staff on computer operations and software applications

Skills and Requirements :


  • Good understanding of Information Technology; trends, products and solutions

  • At least 1 year experience in a similar position supporting a variety of technologies and services

  • Sound knowledge of:
    • Windows OS (Windows 7 & 10)

    • Microsoft Office & Office 365 applications

    • PC\Laptop hardware

    • PC\Laptop peripherals, including printers

    • Mobile devices


  • Awareness of:
    • Active Directory

    • Exchange

    • Apple OS


  • Holding at least 1 of the following certifications:
    • PC\Laptop OEM Maintenance

    • CompTIA A+ Certification

    • Microsoft Certified IT Professional

    • (MCITP) certification in desktop area

    • Microsoft Office Specialist (MOS) certification


  • Customer focused with a passion and drive for customer satisfaction and delivering business values

  • Ability to juggle time and resources to meet or exceed expectations

  • Well-developed sense of urgency and great attention to detail

  • Enthusiasm, resilience and a positive attitude

  • Maintain a professional appearance

  • Good team player and comfortable sharing responsibilities

  • Friendly, supportive and flexible personality with superior customer service and people skills

  • Exceptional communicator with great interpersonal skills

  • ITIL certification is an advantage

  • Fluent in English and French language

 


We offer:


  • Broad range of activities, tasks and projects

  • Competitive salary and various benefits

  • Further development and professional advancement

  • Friendly and international working environment