Ticketing and Accreditation Manager

Fédération Internationale de Basketball

Fédération Internationale de Basketball

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Key information

Company background:

FIBA, with global headquarters in Mies/VD Switzerland, is the world governing body of basketball and an independent association formed by 212 National Basketball Federations throughout the world. FIBA has a truly global reach with five Regional Offices worldwide to support National Federations in their efforts to develop Basketball on the ground. FIBA is a non-profit organisation and recognised as the ultimate authority in basketball by the International Olympic Committee (IOC).

Reporting to the FIBA Head of Events, the successful candidate will join the Events Unit at the FIBA Headquarters in Mies, Switzerland, to lead work in the areas of ticketing & accreditation. As the specialist in these domains within the company, the Ticketing and Accreditation Manager will develop and implement best practices in the planning and execution of ticketing strategies and accreditation programmes across FIBA events, closely working with event hosts and other stakeholders while still delivering hands-on in specific areas of its mission.

Main tasks:

Ticketing

  • Works with FIBA Event Hosts – both at global and continental level – in the development and implementation of their respective ticketing strategy, particularly for all FIBA tier 1 events (e.g. Women’s World Cup, Continental Cups, Olympic Qualifying Tournaments).
  • Contributes to the development of the ticketing strategy for the FIBA Basketball World Cup 2027, to be implemented by FIBA and the Host with dedicated operations personnel.
  • Liaises with all appointed ticketing suppliers to guarantee the timely and correct implementation of ticketing pages and data collection, leveraging CRM opportunities and ensuring GDPR compliance.
  • Works with FIBA Marketing and any other concerned stakeholders to identify and implement possible centralized ticketing solutions for FIBA Events.
  • Monitors ticket sales and reports internally, ensuring sales reports are shared in a timely manner and taking all necessary action to maximize attendance.
  • Monitors and periodically updates best practices in ticket sales, to be shared with relevant stakeholders across the organization as well as Federations (webinars), including but not limited to tactics and timelines, packages, preferred sales windows for key stakeholders, ticketing campaigns, “fill the venue” strategies and contingency plans.
  • Sets up and manages processes for internal ticketing demand, fulfilment and distribution.

Accreditation

  • Adapts and implements together with Event Hosts accreditation concepts for all events organized by the FIBA HQ (e.g. World Cups, Youth World Cups, Qualifying Tournaments), including but not limited to designing accreditation matrix, venue specific zoning and dot plans, signage to be implemented by the Hosts.
  • Manages accreditation process and data management for the events, running all required imports from connected platforms and guaranteeing the correct accreditation processing for all individuals and personnel concerned.
  • Liaises with appointed FIBA Security Advisors and Host security managers for the correct implementation of the accreditation principles and develops easy to understand processes and documentation.
  • Coordinates an accreditation working group involving various departments and counterparts from all FIBA Regional Offices and liaises internally on accreditation needs with other concerned functional areas (media, broadcast, marketing, IT, etc.).
  • Manages the FIBA accreditation platform working with the platform supplier and liaises with all concerned functional areas to ensure all needs are met.

Event operations

  • Travels to events and supervises on-the-ground delivery as needed.
  • Trains and oversees event staff in the delivery of their mission (e.g. Accreditation Venue Coordinators, Ticketing Venue Coordinators).
  • Manages FIBA allocation of complimentary tickets, defining processes and distribution tools to the satisfaction of all stakeholders involved.
  • Where required, may be asked to support the Event department in general event operations management.

Experience and skills required:

  • Proven experience in developing and implementing successful ticket sales strategies across markets – experience in basketball and major events ticketing a strong plus.
  • Experience in accreditation and access control operations around sport events, or willingness to learn.
  • Experience in setting up and operating ticketing and/or accreditation systems
  • Hands-on approach, capable of setting up processes and tools as well as implementing first hand.
  • Event operations background a plus.
  • Engaging personality, strong presentation skills.
  • Proactive, solution-driven team player.
  • Organized and able to manage multiple tasks/projects simultaneously.
  • University degree.
  • Written and oral fluency in English is a must, any other language is a plus - Spanish in particular.
  • Willingness and availability to travel (expected travel rate 15-20%)

Contact

  • Cynthia Peris
  • Fédération Internationale de Basketball

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