Customer Care Development Intern

Details

Contract

Full-Time

Location

Lausanne, Switzerland

Department

Consumer

Openings

1

Job ID

57598517

Be a part of a revolutionary change Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose – to deliver a smoke-free future. This transformation will revolutionise every area of our business. The products we sell. Where we sell them. How they’re manufactured and delivered. The way we talk to our customers and engage with society. It’s the perfect setting place to start your career. As you take your first steps, you’ll have the backing of a multinational business combined with the freedom of a start-up. You’ll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many. About the team: You will join our Customer Care Development team based in Switzerland, which is responsible for handling the business relationship and market’s initiatives of our Swiss Contact Service Center based in Lisbon. We also supervise the expertise of all our team members, who are serving our Customers and Retailers via multiple channels to meet excellence in service support. Who we’re looking for: Currently studying for your bachelor or master’s degree in business management or related field Data analysis skills Preferably knowledge in data visualizations and critical metric dashboards using Power BI and Excel Being able to work in autonomy Highly motivated, diligent, and self-learner Meticulous, problem-solving, and customer focused mindset Solid organizational skills, including multitasking and time-management Willing to travel abroad Good communication and teamwork skills Proficient in English Good knowledge of other local languages being at least proficient in one of them (German, French or Italian) Roles & Objectives: You will support the enhancement & performance team within the customer care department. The first aspect of the internship is to monitor effective execution of Quality related projects, for which main tasks are data analysis, reporting and sharing insights. The second aspect is related to Training & Performance. In that role, you will be expected to support the implementation of a new training related tool, managing content and evaluate its effectiveness. The third aspect is to support various enhancement projects in collaboration with multiple stakeholders, by building insightful reports and share early feedbacks. What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: to deliver a smoke-free future. PMI is an Equal Opportunity Employer.Apply

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