IT Field Service Agent

Swatch Group Services

  • Publication date:

    02 December 2023
  • Workload:

  • Contract:

    Permanent position
  • Place of work:


IT Field Service Agent

The Company

The Swatch Group Services Ltd is a dynamic company of the Swatch Group providing high quality services to the Group organizations worldwide in the fields of Logistics, Information Technology, Customer Service and Real Estate. The company belongs to the Swatch Group, the world's largest watchmaker with a portfolio of 17 brands of which Omega, Longines, Tissot and Swatch.

For our IT Operations department, we are looking for a motivated :

IT Field Service Agent


Job Description

In this position, you will be responsible for :

  • Providing on-site first level support to Swatch Group companies having their IT directly supported by Swatch Group Services
  • Deploying and decommissioning hardware
  • Executing planned or proactive hardware maintenances
  • Troubleshooting owned incidents and applying corrective actions
  • Restoring the degraded service's quality as fast as possible
  • Technically or hierarchically escalate incidents or service requests and doing their follow-up
  • Process owned Service Requests

Your Profile

  • Swiss federal diploma in IT or equivalent
  • 2 to 5 years of professional experience in an equivalent position
  • Driving license and ready to be on the road every day
  • Customer and service oriented
  • Precise and rapid diagnosis ability
  • Sensibility to the ITIL approach
  • IT generalist orientation
  • Priority management skills

Your professional Backpack

You have a good knowledge of the following systems/technologies :

  • Microsoft Windows Operating Systems
  • Best-seller workstations and laptops hardware (DELL, HP, ...)
  • Patching concepts
  • Printers (laser, thermal)
  • Microsoft Active Directory users & groups management
  • Apple Operating Systems a plus
  • Knowledge on Warehouse accessories (label printer, scanner ....) is a plus

How to Communicate

  • Very good knowledge of French and English (mandatory)
  • German or any other language are a must

Company address

2504 Biel/Bienne


Aliénor Dro

HR Business Partner


  • Swatch Group Services