Proposition Specialist (Part-Time, Job-Share, Full-Time)

Proposition Specialist (Part-Time, Job-Share, Full-Time)

Salary: Up to £37,000 depending on experience + excellent benefits package

Location: We’re flexible! Travel to Zurich offices will be required.

Closing date for applications: 3rd May 2024

The opportunity:

The role of the Propositions Specialist is to support us in the development, delivery, and on-going management of Retail Propositions in line with our Consumer Duty responsibilities. This means that you will have responsibility for critically assessing how our products and propositions perform in line with this duty, as well as leading on coordinating, analysing, and reporting on our Annual Product/Fair Value Assessments.

The proposition team oversight includes Personal Lines, Zurich Private Clients, Navigators and General, SME and Mid-Market. You’ll manage and deliver Retail proposition development activities; utilising and helping to improve proposition development tools, processes, metrics, and mind-sets. You will also drive and develop propositional benefits and support communication within the business to drive awareness in customer facing teams.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

Key responsibilities:

• Build, maintain, develop, and evaluate business relationships with key customers, suppliers, and internal stakeholders to demonstrate an in-depth knowledge of the responsibilities of each party and products concerned.
• Identify and support proposition development with their respective Market Facing Unit’s.
• Collaborate closely with the MFU’s to ensure all propositions align with the principles of consumer duty regulations and Zurich standards.
• Coordinate with cross-functional teams to conduct comprehensive fair value assessments by analysing product performance and customer outcomes.
• Utilise existing cross-functional data to conduct thorough analysis to assess the effectiveness of current propositions with respect to delivering the right customer outcomes.
• Identify and mitigate risks associated with customer outcomes.
• Prepare and present reports to senior stakeholders on proposition performance, consumer duty compliance, and recommendations for improvement.
• Ensure propositional benefits are highlighted through regular reviews and effectively communicating these with key stakeholders.
• Provide advice and support to head of MFU and key stakeholders to aid the development of the portfolio business.
• Responsible for management of identified risks and resolution of issues relating to the Retail business.
• Working in a matrix environment across functions to ensure adequacy of business support and delivery.
• Promoting a culture of fairness and value for customers within the organisation.

What are we looking for?

• Experience in leading and adapting through change.
• Strong verbal and written communication skills with a particular strength in managing senior stakeholders.
• Excellent numerical and analytical skills and confident in use of data.
• Good understanding of insurance operations, including underwriting, pricing, claims and sales.
• Understanding of the financial dynamics of insurance business and models (e.g. premium, expenses, return on capital etc.)
• Experience of the retail market is preferred but not essential.
• Able to assimilate high level working knowledge of in-house, Third-Party Arrangements, and Broker systems.
• Able to spot and develop opportunities and keep up to date with changing market dynamics.
• Optimistic and resilient.

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.
• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.
• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.