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Consultant - Operational Efficiency Support
10.05.2019 | Employee | 100%

Consultant - Operational Efficiency Support

Consultant - Operational Efficiency Support
Are you a Project Support Consultant with at least 3 years of professional experience including systems-support, business processes analysis or program planning and management ? Was this experience gained within one of the big 4 consultancies and are you looking for an exciting new opportunity within a non-governmental organisation (NGO) ? If so, please have a look at the following details:
Experis IT Switzerland is currently on the search for an Operational Efficiency Support Consultant to join one of their clients, an NGO, based in Geneva.
Your role:
The Operational Efficiency Support Consultant, will be responsible for ensuring compliance with the Client's operational policies and processes. S/he will undertake quality control for documents submitted by Country Teams for import to the System (GOS) as part of the defined business process. S/he will also support Country Teams throughout the process with any issues and questions as well as debugging excel-related queries.

Key Responsibilities
For her/his assigned processes, the Officer will be responsible for:

    • Provide face to face guidance to Country Teams regarding any queries on business processes and log queries into Service NOW (SNOW) system;
    • Resolve tickets in Service Now to address user issues;
    • Import of the documents to Client system using X-author (3rd party application that allows for the generation and imports of Excel documents to Salesforce);
    • Provide support to Country Teams on any technical issues or guidance related to the usage of the Excel templates;
    • Perform corrections to formulas in excel templates;
    • Develop reports in Salesforce and Excel in order track and monitor the data quality issues
    • Participate in User Acceptance Testing for new systems;
    • Perform regression testing to ensure newly developed functionalities do not impact previously implemented functionalities;

To deliver the required results, it's essential that you are / have:

  • University Education in Finance, Statistics, IT, Economics, business administration or any equivalent with a strong quantitative component.
  • Experience with project management methodology;
  • Experience coordinating between cross-divisional teams;
  • At least three years of professional experience, including systems-support, business processes analysis or program planning and management;
  • Knowledge of Salesforce Platform;
  • Advanced knowledge of Excel (VBA programming would be a plus)
  • Fluent in English and French,

If you are a dynamic and motivated Project Officer experienced in operational efficiencies / System support and are currently looking for a challenging new position that applies to your skills, then we look forward to receiving your application!
Don't hesitate and send us your CV today through the link in the advert. In case of any questions please contact Jane Archer on +41 22 818 8782.
I'm always looking for skilled candidates don't hesitate to send me your CV for future job opportunities. Not quite what you're looking for? Don't hesitate to check out https://www.experis.ch/jobs-in-geneva to view more jobs in Geneva or connect with me on LinkedIn.
Experis IT is Europe's leading recruitment agency. We have more than hundreds of open vacancies and we will be more than happy to find the perfect role for you! Visit us on www.experis.ch

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