Live Customer Experience Manager Industrial Automation

Baden, Aargau
04.02.2020 | Poste à res­pon­sa­bil­i­tés | 100%

Live Customer Experience Manager Industrial Automation

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Execute the delivery of top-notch, on-brand and engaging IA division events, exhibitions and fairs to ensure a memorable experience for all key stakeholders with a clear focus on customer experience

Your responsibilities

• Plan and implement events of strategic importance for the IA division to support growth, marketing and sales goals
• Manage main stakeholder’s expectations, including IA President and IA Head of Communications, at ABB Headquarters and globally with a high level of independent management and decision-making
• Drive the evolution of the IA division events in terms of integration of new and innovative tools, i.e. social media, conference apps, digital usage, marketing automation etc.
• Determine objectives, event theme and key messages in line with the IA communication strategy/ target audience and local events and MarCom teams
• Manage all suppliers and event contractors independently. Ensure continued cost control and quality assurance
• Draw up cost estimates and manage cost efficient implementation
• Develop flexible and modular event concepts and processes incl. checklist, briefings, feedback forms, debriefings
• Project management, development, overall coordination & implementation of event program, internal and external briefing meetings, social program, guest speakers, presentations, documentation, etc.
• Manage IA guest-management processes i.e. invitations and registration database
• Provide on-site management of events and coordinate all venue related activities i.e. stage setup, audio & visual, catering, accommodation requirements, transportation, security, cleaning, etc.
• Debrief meetings, invoicing, and comparison of event costs against estimates
• Work with the sales team on evaluation and KPIs to measure the success of events
• Evaluate locations & requirements

Your background

• Strong interpersonal and cross-cultural skills
• Minimum of 7 years of experience in arranging large events
• Strong sense of project management and multi discipline coordination
• Well-connected within the event and conference industry with good links with local (and international) vendors, suppliers, agents, technical service providers
• Experience in managing large budgets and cost control
• Ability to adapt to local conventions and functioning
• Ability to work independently and the ability to make decisions
• Experience in working with high level management
• Flexible working hours: work after hours and over weekends prior to the events if required
• Fluent in German and English
• Organizational talent and high level of efficiency
• Proven ability to deal with stress and time pressure
• Exceptional eye for detail, high quality standard
• MS Office (Word, Excel, Power Point)

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