98 jobs in Commercial / Sales in Geneve
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Customer Service Representative GER/ENG (Immediate start)
— Genève
08.03. | Executive position | 100%Our client is a US multinational company with a Service Shared Center based in Vaud. They are looking for a talented Customer Service Representative with German and English to fill an ongoing temporary position starting as soon as possible.
Customer Service Representative GER/ENG (Immediate start)
INTRODUCTION
Our client is a US multinational company with a Service Shared Center based in Vaud. They are looking for a talented Customer Service Representative with German and English to fill an ongoing temporary position starting as soon as possible.
DESCRIPTION DE LA MISSION- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries from German and English speaking countries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing company's products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Complying with all policies and procedures set by the company.
- Processes orders for shipping including folding/packing paperwork and attaching shipping labels.
- Other administrative duties as assigned.
PROFIL ATTENDU
- German mother tongue, Fluent in English, both written and spoken.
- Previous experience as a Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Care Coordinator or Customer Support Agent.
- Experience in telephone and email communication.
- Possess a professional, helpful and friendly telephone manner.
- Demonstrated interpersonal skills and the ability to work as part of a team and independently.
- Strong communication skills, able to work in a fast-paced environment.
- Experience with SAP or Oracle.
- A strong team player.
- Available for an immediate start.