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Team Lead Relocation - Switzerland
14.08.2019 | Employee | 100%

Your challenges
• Manage workload of each team member to maintain quality and promptness of service delivery
• Provide day to day direction to the team members
• Review and improve existing processes to increase service quality and gross margin on an on-going basis
• Manage any service failures or client escalations by doing complete research; including timeline of events, summary and action plan. Develop root cause analysis and implement sustainable solution
• Operational support to achieve relevant KPI's
• Ensuring team's data is uploaded accurately and timely by conducting random and scheduled audits of the database
• Ensure risk management procedures are in place and ensure that the conduct of all reports is professional and consistent
• Develop and maintain strong relationships with relevant third party vendors ensuring effective flow of communication to the client and where necessary making sure the vendors provide the quality of service delivery expected
• Ensure that all compliance are met
• Advise on relocation service to clients and regional teams
• Provide relevant support to the finance team
• Attend client meetings and seminars to support business development
• Provide ongoing training for current and new employees and develop potentials in staff for promotions and growth in team
• Ensure that all team members are conscious of financial KPI's
• Handle case load where necessary and appropriate
• Provide Leadership and direction for team members.
• Leading by example
• Provide prompt responses to internal and external stakeholders regarding relocation services, procedures, timelines and service fees.
• Achieve target Revenue & KPI's
• Participating to networking events within Relocation Industry

Team Lead Relocation - Switzerland

Your skills
• Extensive knowledge of the relocation industry
• Team management experience (at least 3 people)
• Min 4 years' work experience in the relocation industry
• Project management skills
• German or French mother tongue, English fluent, any other language is a plus
• Strong team player with excellent communication skills
• Commercial and finance awareness
• Decision making, planning and organising
• Networking
• Good judgement and analytical ability
• Ability to prioritise and work well under pressure
• Ability to multi-task
• Strong attention to detail
• Problem-solving and structured, analytical and disciplined approach
• Flexibility and enthusiasm
• Determination and perseverance

Your horizons
• Working in a global mobility environment
• Attractive salary package
• Professional growth opportunities

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Your contact
Are you interested in this job? You can apply directly online, or by .

Please mention reference JN -082019-297047 in your application.

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