Data Manager Customer Experience (f/m)

Glattpark (Opfikon - Zürich)
22.08.2019 | Position with re­spon­si­bil­i­ties | 100%

Data Manager Customer Experience (f/m)

Welcome to the world’s most exciting industry! One in four Swiss residents relies on Sunrise on a daily basis – from their very first e-mail in the morning to their evening movie. That means our performance really matters. And that's why we are looking for employees who are truly passionate about what they do.
Data Manager Customer Experience (f/m)
Glattpark (Opfikon - Zürich)
Duties and responsibilities:
  • act as interface between Customer Experience & Training and stakeholders (Customer Services, Consumer Customers and Business Customers)
  • responsible of defining and supporting a program to improve Customer Experience and quality of services
  • monitor processes from a quality perspective
  • drive the changes within the CEX analysis framework for CS and the rest of Sunrise
  • assist with the implementation of an analysis & reporting environment
  • analyze data and processes
  • propose recommendations and translate them into improvement actions and track their implementation
  • Degree in economics, business, mathematics, statistics or similar studies
  • 5 years of working experience within analytics
  • Profound knowledge of Excel and statistical tools
  • Experience with relational data base / SQL knowledge
  • Ability to translate business needs / business questions into a data context and vice versa
  • Ability to translate complex analytical results into tangible recommendations
  • English - Fluent, written and spoken German and/or French is a plus.
At Sunrise, you will be working in a dynamic environment where a lot can be achieved through dedication. A wide range of opportunities for professional development will be available to you. In addition to progressive employee benefits, you will receive attractive telecommunications offers.

We believe that teamwork is the key to making work fun. Do you agree? Then seize the moment and apply online!

Please note that we only accept applications via our online tool.
Recruiting Team,
Sunrise Communications AG

Position with re­spon­si­bil­i­ties, 100%


Sunrise Communications AG

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