ServiceNow Senior Technical Consultant (m/f/d)

Switzerland
23.11.2020 | Position with re­spon­si­bil­i­ties | 100%

ServiceNow Senior Technical Consultant (m/f/d)

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

Our company is dedicated to delivering ITSM best practices, methods and tools. As global strategic partner of ServiceNow for Continental Europe, we implement state of the art ITIL solution for medium and large organizations.

What the position offers you:

Job scope/summary:

To support our growth, we are looking for a ServiceNow Senior Technical Consultant, who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for Switzerland.

The Senior Technical Consultant role is one of the core components in all of our implementations. This role is responsible for supporting customers in the successful implementation and use of ServiceNow, including configuration, tailoring and coaching to meet their unique business requirements. We are seeking for a highly motivated individual who is looking for an opportunity to join an established but still fast-growing organization.

Job specifics/responsibilities:

  • Design and shape the technical architecture of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants.


  • Act as trusted Technical Advisor/Expert.


  • Implement complex functionalities to meet customer requirements using the front-end and back-end capabilities of ServiceNow platform.


  • Implement complex integrations between ServiceNow and external systems, whether on cloud or on premise (ex: SSO, SAP, other ITSM applications, etc.), using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.


  • Produce technical documentation.


Working relationships:

Internal

  • ServiceNow Solution Consultants.


  • ServiceNow Project Managers.


  • ServiceNow Architects


  • Junior and confirmed ServiceNow Technical Consultants.


External

  • Main stakeholders such as CTOs, customer architects


  • Customer developers and IT technical staff.


  • ServiceNow support team and Technical Experts.


What you bring with you:

Education (degree) and professional experience required:

  • University degree in IT engineering.


  • Minimum 10 years’ experience as IT developer and 3 years’ experience on ServiceNow.


  • 3 years’ experience in consulting external customers.


Technical Skills: 

  • Strong experience in the full life cycle of Software Development, from business requirements analysis, to solution design, testing and go-live.


  • Experience in system performance analysis and documentation.


  • Extensive experience on technical implementations of various ServiceNow modules: Incident Management, Problem Management, Change Management, Content Management, Service Catalog and Service Requests Management.


  • In Depth knowledge on ITSM application processes Incident, Problem, Change, Service Level Management, Configuration Management, Data Model, Workflow Platform.


  • Mastering web technologies like JavaScript, AJAX, HTML, DHTML with ServiceNow.


  • Expertise in design and development on the ServiceNow CMDB.


  • Scripting proficiency in ServiceNow' Client Scripts, Business Rules, UI policies, Access Control, Validation Scripts, background scripts.  


  • Expertise in creating and configuring tables, forms, lists, reports, workflow editor, email notifications and managing data under ServiceNow support & administration.


  • Expertise in writing test plans, test scripts, test cases and generating reports in defect report tools from the market.


Personal skills and qualities

  • Strong personal commitment to quality service.


  • Must have experience dealing with technical end-users in a service-oriented role.


  • Highly focused on customer satisfaction.


  • Ability to switch between multiple tasks/projects/contexts.


  • Curious and self-learner.


  • Ability to assume leadership and work without direct supervision.


  • Strong interpersonal communication skills and like working with customers in problem solving mode.


  • Capacity to travel which will be necessary but is not integral to this position.


  • Fluent in English, another European language would be an asset


What we offer you:

  • Comprehensive social benefits.


  • Flexible working time models.


  • An attractive salary packages.


  • Training and mentoring to support the implementation projects.


  • Lived values ​​that make us one of the most attractive employers worldwide.


  • In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.


DXC Technology stands for equal opportunities, namely we do not discriminate on the basis of race, religion, color, sex, age, disability or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!

Only shortlisted candidates will be contacted.

Info

23.11.2020
Position with re­spon­si­bil­i­ties, 100%

Contact

DXC Technology Switzerland GmbH