Key Account Manager (KAM) Immunology & Hematology, D-CH & Tessin

Pfaeffikon
08.09. | Position with re­spon­si­bil­i­ties | 100%

Key Account Manager (KAM) Immunology & Hematology, D-CH & Tessin

Key Account Manager (KAM) Immunology & Hematology, D-CH & Tessin

Pfaeffikon, Switzerland, Zurich, Switzerland

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  • Overview

  • Success

  • Life at Takeda

  • Opportunity

  • Responsibilities

  • Map

Overview

Takeda fosters a collaborative and stimulating work environment filled with opportunity and the chance to make a difference in people's lives. It is a workplace driven by integrity, one of Takeda’s long-held values that extends to both the patients we serve and our employees who develop and deliver medicines. Across our company, Takeda employees bring together diverse strengths that together create a stronger whole.

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Success

What makes a successful member of our team?

We take action and make decisions by focusing on our four priorities in this order:

  • 1

    Putting the patient
    at the center


  • 2

    Building trust
    with society


  • 3

    Reinforcing our
    reputation


  • 4

    Developing the
    business


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Life at Takeda

  • Our people

    To keep delivering new value to patients, we provide growth opportunities for every employee according to their abilities and passions, and together are building a stronger organization.


  • Anders Tellefsen

    Procurement Lead, Northern Europe

    “Takeda is a unique place to work as there is no ‘every-day routine’ around here – it’s very a dynamic environment where change of plans and adjustments of approach are the constants... This allows for interesting cross-function collaboration and – if you’re up for it - a high degree of influence on your daily job and workplace.”

  • Yves Leurquin

    Regional Head, Europe, Vaccines

    “Takeda is a great place to work as the company invests in the continuous development of its employees offering training, coaching, mentoring and open exchanges between all levels of the organization. Also, it is fulfilling to know that, within the Vaccine Business Unit, we are developing and delivering innovative vaccines impacting the lives of millions of people around the world.”

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Opportunity

  • Inclusive

    Here, you will feel welcomed, respected, and valued as a vital contributor our global team.


  • Collaboration

    A strong, borderless team, we strive together towards our priorities and inspiring mission.


  • Innovation

    Bold initiatives, continuous improvement, and creativity are at the heart of how we bring scientific breakthroughs from the lab to patients.


  • Values-Led

    Since 1781, the values of Takeda-ism (Integrity, Fairness, Honesty, and Perseverance) have guided everything we do—from decision-making to interacting with patients.


  • People-First

    Our people-first mission extends beyond patients to include their families, communities, and our own Takeda family.


  • Empowerment

    Through trust and respect, you will have genuine support from leaders, managers, and colleagues to do your best work.


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Key Account Manager (KAM) Immunology & Hematology, D-CH & Tessin

Apply NowJob ID R0022723Date posted 09.14.2020Location Pfaeffikon, Switzerland; Zurich, Switzerland

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that I agree with Takeda’s Privacy Notice, Privacy Policy and Terms of Use.

Job Description

ROLE OBJECTIVE

  • Responsible for maximising utilisation and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts

  • Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders

  • Responsible for driving and achieving the business objectives within the allocated budget

  • Responsible for leading and developing local strategic customer relationships to grow Takeda´s business within compliance and legal requirements.

  • Implement programs to support the journey of Hematology patients and ultimately work with the local health care system to improve the treatment of this disease and/or the patient journey

  • Develop and execute projects initiated by relevant Hematology & Immunology team members to support their customers, resulting in better and more efficient treatment outcomes helping Takeda to be seen as a key partner in the specialty space by stakeholders and therefore to strengthen Takeda’s competitive position.

ACCOUNTABILITIES

Account Management

  • Understand the account situation, potential, challenges and needs

  • Formulate comprehensive, robust and insight-driven key account plans

  • Deliver on agreed objectives and tactics within the key accounts in order to drive
    Takeda performance

  • Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE or Veeva CRM system)

  • Manage the account plan execution according to agreed timelines and budget

  • Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders
    (including commercial, medical, market access, CEE)

  • Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within own accounts.

  • In coordination with supply chain, ensure Takeda product(s) is/are available at account level 

  • Operate in a manner that is always in line with compliance and legal requirements and
    according to the marketing and sales strategies.

  • Act as an ambassador of the Takeda brand, its vision and values

Stakeholder Engagement

  • Develop long-term relationships between Takeda and key strategic accounts and
    their stakeholders

  • Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients

  • Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors

  • Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio

Cross-Functional Team Leadership

  • Proactively coordinate collaboration with medical and market access (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.

  • Monitor the account plan progress and hold collaborators, and self, accountable as agreed

  • Lead the core account team meetings and present account plans and progress at relevant
    local meetings to the management

  • Identify and address any collaboration misalignments

Operational Excellence

  • Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders

  • Systematically analyse success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.
    Use learnings to further improve planning and execution

  • Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives

  • Is obligated to report any adverse event or technical quality complaint within 24 hours from the receipt to drug safety in accordance to the valid local SOP

Critical Skills and Competencies

  • Strategic Approach: Balances between the long-term vision while driving the short-term goals

  • Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals

  • Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine

  • Act with sense of urgency to address key stakeholder needs

  • Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions

  • Customer & Patient Centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients

  • Integrates and drives the application of plans/tactics for functional strategy

  • Influences the functional strategy by defining, building, and communicating processes, relationships, and efficiencies in areas of accountability

Experience and Education

  • Bachelor / Master’s degree in marketing or life science (preferably)

  • Minimum of 5 years of pharmaceutical industry experience with at least 3 years within a hospital and/or specialty care environment, preferably in Hematology or Immunology

  • Experience in managing customer relationships across the full spectrum of customer types in healthcare industry

  • Account management experience desirable

  • Knowledge in therapy and product area

  • Knowledge in National Healthcare system and the local and therapy specific policies that impact decision making

  • Fluent German and English, both written and oral. Italian a plus

Locations

CHE - Switzerland Remote

Pfaeffikon, Switzerland

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job ID R0022723

Apply NowEmail Me

Back to Job Navigation (Responsibilities)

Key Account Manager (KAM) Immunology & Hematology, D-CH & Tessin

Apply NowJob ID R0022723Date posted 09.14.2020Location Pfaeffikon, Switzerland; Zurich, Switzerland

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that I agree with Takeda’s Privacy Notice, Privacy Policy and Terms of Use.

Job Description

ROLE OBJECTIVE

  • Responsible for maximising utilisation and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts

  • Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders

  • Responsible for driving and achieving the business objectives within the allocated budget

  • Responsible for leading and developing local strategic customer relationships to grow Takeda´s business within compliance and legal requirements.

  • Implement programs to support the journey of Hematology patients and ultimately work with the local health care system to improve the treatment of this disease and/or the patient journey

  • Develop and execute projects initiated by relevant Hematology & Immunology team members to support their customers, resulting in better and more efficient treatment outcomes helping Takeda to be seen as a key partner in the specialty space by stakeholders and therefore to strengthen Takeda’s competitive position.

ACCOUNTABILITIES

Account Management

  • Understand the account situation, potential, challenges and needs

  • Formulate comprehensive, robust and insight-driven key account plans

  • Deliver on agreed objectives and tactics within the key accounts in order to drive
    Takeda performance

  • Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE or Veeva CRM system)

  • Manage the account plan execution according to agreed timelines and budget

  • Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders
    (including commercial, medical, market access, CEE)

  • Support and collaborate with In-Field Market Access territory partner to gain product access to local formularies and/or protocols within own accounts.

  • In coordination with supply chain, ensure Takeda product(s) is/are available at account level 

  • Operate in a manner that is always in line with compliance and legal requirements and
    according to the marketing and sales strategies.

  • Act as an ambassador of the Takeda brand, its vision and values

Stakeholder Engagement

  • Develop long-term relationships between Takeda and key strategic accounts and
    their stakeholders

  • Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients

  • Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors

  • Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio

Cross-Functional Team Leadership

  • Proactively coordinate collaboration with medical and market access (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.

  • Monitor the account plan progress and hold collaborators, and self, accountable as agreed

  • Lead the core account team meetings and present account plans and progress at relevant
    local meetings to the management

  • Identify and address any collaboration misalignments

Operational Excellence

  • Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders

  • Systematically analyse success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.
    Use learnings to further improve planning and execution

  • Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives

  • Is obligated to report any adverse event or technical quality complaint within 24 hours from the receipt to drug safety in accordance to the valid local SOP

Critical Skills and Competencies

  • Strategic Approach: Balances between the long-term vision while driving the short-term goals

  • Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals

  • Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine

  • Act with sense of urgency to address key stakeholder needs

  • Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions

  • Customer & Patient Centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients

  • Integrates and drives the application of plans/tactics for functional strategy

  • Influences the functional strategy by defining, building, and communicating processes, relationships, and efficiencies in areas of accountability

Experience and Education

  • Bachelor / Master’s degree in marketing or life science (preferably)

  • Minimum of 5 years of pharmaceutical industry experience with at least 3 years within a hospital and/or specialty care environment, preferably in Hematology or Immunology

  • Experience in managing customer relationships across the full spectrum of customer types in healthcare industry

  • Account management experience desirable

  • Knowledge in therapy and product area

  • Knowledge in National Healthcare system and the local and therapy specific policies that impact decision making

  • Fluent German and English, both written and oral. Italian a plus

Locations

CHE - Switzerland Remote

Pfaeffikon, Switzerland

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job ID R0022723

Apply NowEmail Me

Back to Job Navigation (Responsibilities)

08.09.2020
Position with re­spon­si­bil­i­ties, 100%

Contact

Takeda Pharmaceuticals International AG


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