Project Manager / Country Representative Customer Service Task Force

The company

The Swatch Group Services LTD is a dynamic company of the Swatch Group providing high quality services to the Group organizations worldwide in the fields of Logistics, Information Technology, Customer Service and Real Estate. The company belongs to the Swatch Group, the world's largest watchmaking group with a portfolio of 17 brands of which Omega, Longines, Tissot and Swatch. For our Customer Service Task Force, we are looking for a motivated:

Project Manager Customer Service 

Job description

• Ensure proper communication flow between the brands and the subsidiaries for all Customer Service-related matters
• Plan, implement and manage projects in the field of International Customer Service operations
• Reengineering the business processes of Customer Service organizations
• Analyze KPI and productivity of Customer Service organizations and ensure consistent follow up
• Establish business plans and project business requirements of Customer Service organizations
• Provide support to Swatch Group Customer Service organizations in all operations related aspects
• Implement tools, methods, guidelines, and practices in the Swatch Group Customer Service organizations
• Develop tools to improve the efficiency and performance of the worldwide Customer Service organizations

 

Profile

• You have a basic technical education with higher education in engineering or business administration or equivalent
• You have analytical skills for in-depth understanding of business processes, flows and organizational setups
• Open to travel up to 20% of your time to the countries, you are interlocutor and country representative
• You are a team player, empathic, customer-oriented, self-motivated, independent with excellent communication and negotiation skills.
• Strong interpersonal skills, to motivate and lead your project team/resources.

Professional requirements

• You have extensive experience in project management and teams' leadership
• Minimum 5 years' experience in Customer Service

Languages

• • Fluent in English, German or French.

Company address

The Swatch Group Services Ltd

Längfeldweg 119

2504 Biel

Contact

Susanna Fullin