Customer Service Manager
16.05.2019 | Executive po­si­tion | 100%

As a Customer Service Manager you will organize and manager your team activities to ensure the best customer experience.

Customer Service Manager

Our client is a fast growing company in the medical industry.

Description

As a Customer Service Manager your main responsibilities will be :

- Manage a team of customer service representatives

- Develop a strong team culture

- Define team goals to ensure the team is working in line with the department goals

- Support and participate on the resolution of escalated issues concerning customer concerns

- Define the right KPIs to ensure team effectiveness

- Ensure that the right level of cooperation is in place with the other internal department

Profile

- A 7 to 10 year experience in Customer service

- 5 year experience in People Management

- A first experience in the Medical sector

- Strong analytical and communication skills

- At ease with ERP ideally SAP

- Able to work in autonomy

- Fluent in English, German and French

Job Offer

- A permanent offer in a fast growing company

- High visibility within the company

16.05.2019
Executive po­si­tion, 100%

Contact

Michael Page Switzerland
Michael Page
Quai de la Poste 12
Genève

Industry

Human resources / Personnel services
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