IT Customer Support Specialist (FinTech) - Part-time
Netguardians SA - Yverdon-les-Bains
11.06.2019 | Employee | 100%

IT Customer Support Specialist (FinTech) - Part-time

As an IT Customer Support Specialist, you will be responsible to carry Global Customer Support (level 1 and 2) on our innovative anti-fraud solution, ensuring efficient, qualitative and timely follow-up on the service request.

In this position, you will strongly collaborate with the Delivery team as well as with our Partners, supporting them during implementation projects. You will also maintain a close relationship with R&D when escalation (level 3) support is needed.

Additionally, you will provide support to internal employees on all IT related topics (laptop maintenance, access management, IT material inventory etc..), manage the NetGuardians IT infrastructure and support business departments in deploying IT solutions.

Your profile

You are highly customer service oriented, with a problem-solving mind-set and a strong follow-up and organizational skills. You possess good communication skills, are a solid team-player, at ease in a multicultural environment.

  • 1 first experience in IT or Engineering field
  • Education degree in IT related field (Ecole Technique) or BSc in Computer Sciences or currently studying in IT field
  • Excellent knowledge of Unix / Linux
  • Good knowledge of Windows
  • Fluent in English, French or any other language is a plus


Why join us

  • Excellent career development opportunities
  • An international experience with a global customer base
  • A dynamic environment with motivated colleagues
  • The opportunity to be a part of an exciting adventure


This is an exceptional opportunity to join a fast growing successful and innovative company

Employee, 100%


Netguardians SA
Avenue des Sciences 13
1400 Yverdon-les-Bains
No recruitment agencies please
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