EURO 2020 VIP Venue Configuration Assistant

UEFA — Nyon
19.10.2019 | Employee | 100%

Job information:

Division / Unit: Operations / Events

Contract type: Fixed Term

Start date: 01.01.2020

End date: 31.07.2020

Location: Nyon


In 2020, the UEFA EURO will celebrate its 60th anniversary. To celebrate this milestone, the tournament will be played across 12 different European cities - bringing the EURO closer to the fans and celebrating the best of European football and culture. To make this all possible, we need fantastic, dedicated people in every area. The EURO 2020 VIP Venue Configuration Assistant is a member of the Guest Services and Administration team that will be responsible for mapping and managing the UEFA EURO 2020 VIP tribunes.

EURO 2020 VIP Venue Configuration Assistant


Assisting the Guest Services and Administration team with the following:

* Drawing all VIP tribune seating areas in UEFA's event management database FAME;

* Liaising with the Ticketing project to ensure tribune maps correspond to the final stadium layout;

* In consultation with the VIP Administration and Ticketing team, configuring the tribune according to target group's specific criteria;

* Coordinating with the VIP Operations Team to ensure accuracy of all aspects of the VIP tribune: view-obstructed seats, accesses, etc.;

* Integrating feedback from the VIP Administration and Ticketing team in the seating areas;

* Exchanging information with the Ticketing project in the event of seat releases;

* Preparing and assisting with all guest relations coordinator (GRC) training and staff FAME training;

* Compiling specific seating requirements for dedicated target groups;

* Helping to develop and test ICT tools (updated features, new technologies, etc.);

* Handling routine FAME maintenance tasks and seating tool updates;

* Preparing post-event statistics;

* Working on other events as required;

* Troubleshooting;

* Providing support with logistics matters (team logistics, ticketing material and branded items);

Tournament time

* Moving between venue clusters;

* Providing venue support for ticketing matters;

* Providing venue support for operations;

* Compiling daily reporting and statistics documents.

Requirements: Experience required:

- from 1 to 3 years / experience in guest services projects

- from 1 to 3 years / experience with ticketing at a major sports event


- English / Proficient

Additional requirements:

- MS Excel / Proficient

- Additional language skills would be an asset

- Comfortable using technology

- Able to find and apply solutions under pressure

- Complies with guest management team work ethic and etiquette

- Good attention to detail

- Excellent communication skills

- Knowledge of the areas involved

- Team spirit and commitment

- Ready to go the extra mile

Employee, 100%


Union of European Football Associations (UEFA)
Rte de Genève 46


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