Desktop Support Technician

Frontiers — Lausanne
08.11.2019 | Employee | 100%

We are a young multi-cultural company (look us up at www.frontiersin.org) based in Lausanne, Switzerland, with offices in London, Madrid, Seattle and Beijing. Although the words “young multi-cultural” might seem just like buzz words, we have in fact an age average of 31, with people from 33 different nationalities.

Desktop Support Technician

The Desktop Support Technician is responsible for effective provisioning, installation/configuration and maintenance of systems, hardware and software related to our internal users.

 

We will trust you to:

  • Provide 1st and 2nd level IT support
  • Work together as a team to achieve common goals
  • Configure new laptops and install software
  • Setup other office and conference equipment
  • Ensure security updates are applied to all our systems
  • Completing internal user moves including desk equipment and phones
  • Deliver IT Inductions/Onboarding of new starters
  • Disable expired accounts in accordance with HR requirements
  • Manage IT asset inventory and desktop computing hardware lifecycle
  • Grant Access Permissions to users according to requests
  • Use and maintain Active Directory data
  • Participate in small IT projects
  • Maintain the IT Services Knowledge Base
  • Help new joiners to integrate to our company without any IT issues

 

You must have:

  • Excellent communication skills in English; verbal and written
  • Minimum of 3 years of professional experience in providing level 1 and 2 technical support and using IT support ticket management systems (Zendesk, JIRA)
  • Experience and knowledge in installation, configuration and troubleshooting of Windows and MacOS laptops
  • Basic knowledge and experience in troubleshooting issues in wired and wireless networks
  • Easy to approach mentality, flexibility and customer service focus
  • High motivation, team-oriented way of thinking and ability to meet deadlines
  • A keen eye for detail
  • Willingness to learn, grow and share new skills and tricks with the team

 

We offer:

  • 25 days off per year and a week of Christmas office closure
  • Participation into the company's annual bonus scheme
  • Professional development opportunities
  • Plenty of social & fun events, including team building events
  • Christmas party, summer barbecue, monthly happy hour
  • Fruits & snacks in the kitchen as well as tea & coffee
  • In-house well-being activities including free weekly yoga
  • A variety of self-organized activities from a ski trip to improv sessions and a football/rugby club
 

08.11.2019
Employee, 100%

Contact

Frontiers
Hugo Tornero
Avenue Tribunal-Federal, 34
1005 Lausanne
No recruitment agencies please

Frontiers

Avenue Tribunal-Federal, 34Lausanne

Industry

Graphic industry / Media / Publishing

Year of foundation

2007

Frontiers

Avenue Tribunal-Federal, 34Lausanne

Industry

Graphic industry / Media / Publishing

Year of foundation

2007
Salary

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