To strengthen our clients High-end Watch Operations team in Neuchâtel, we are currently looking for a highly skilled
operations manager, with experience in Demand Planning, Supply Chain and overall Project Management.
Reporting directly to the Operations Director, you will ensure an efficient operational flow of the products between
the various Markets, the VIP Sales and, first and foremost, the Watch Development and Manufacturing.
Managing a team of 3 project coordinators, you will play a central role in developing and strengthening the brands
customer satisfaction in this product category, while also overseeing the high-end product consignments (for Events,
Entertainment Marketing, etc.).
As key contact for all stakeholders involved in the management of high-end watchmaking activities (Sales team, Supply
Planning team, Marketing, PR and Watch BU Operations), you will actively participate in the development and follow-up
of the annual collections launch. You will identify clients needs and ensure the customers satisfaction, retailers
and stores for direct sales, consignments and events.
Coordinating the high-end watches production with the watch Manufactures, you will frequently set and review the
priorities versus current watch collections and inform all stakeholders accordingly. You will minimize the lead-time by
suggesting win-win solutions to fit with the expectations (stock exits, stock rebalancing, rework, internal production,
Proactively, you will anticipate any shortages and communicate transparently to the various teams to optimize revenue
and customer satisfaction, especially regarding the allocation decision between the various channels and customers. For
all special orders and customization requests, you will brief the internal teams (Design, Marketing, Development,
Production) to ensure spare parts availability.
Finally, youll motivate your team and follow their professional development by ensuring a strong communication,
providing a clear vision and supporting changes in the organisation.
We are ideally looking for a Talent, holder of a university degree in Engineering or Business Administration, with at
least 5 years of experience in a similar role. A watch or jewellery industry background would be ideal. You rely on
excellent project management and communication skills, and have very good understanding of complex flows alongside the
ability to structure, simplify and process these flows. You also have a deep understanding of the production
environment and related constraints. While being fluent in French and English (Italian being a strong asset), you also
have good command of computer tools.
These are other traits that we expect the ideal candidate to be able to demonstrate:
- Customer- and business-oriented, you have strong interpersonal and organizational skills.
- Driven for operational excellence, you have the ability so communicate and build-up a federating vision at all
levels in a multi-cultural environment, always promoting win-win solutions.
- Humble and generous, you have proven leadership skills and a pragmatic approach with an excellent analytical mind to
- Loyal, you have relational initiative with ability to create healthy and solid trust. You are open-minded, adaptable
& a talented negotiator with a high level of commitment and energy.
If this challenging role suits your profile and objective, we cant wait to hearing from you. Feel free to apply
on-line on our home page with Resume/CV and cover letter. Well be quick to reply and give you feedback on your