Customer Success Manager

Flyability — Paudex
13.02.2020 | Employee | 100%

Customer Success Manager

At Flyability we have a long-lasting customer centered tradition. We value our customers immensely, and consider their success our top priority. We don’t want them just to be happy. We want them to be successful using our product, to achieve their desired outcome, and to really gain value from our product.

To align our acts with our words we’re hiring a top class Customer Success Manager: you.

 

If you take up the challenge, you’ll be working within the Marketing team and will be responsible for:

On-boarding: helping our customers discover our products smoothly and giving them the best conditions to achieve their goal. This implies organizing calls with all new customers, defining an implementation plan with them, setting success criterias and inspection objectives for their first missions, ensuring they go through proper training and feel ready for their first mission… shooting product discovery tours... creating a series of how tos emails… Sky’s the limit!

 

Expanding: touching base with our users regularly to sense their level of satisfaction and make sure they achieve their desired outcomes at every step of their journey. Our customers usually start small but they can scale up quickly if we give them enough love. Following them closely, you will play an important role in removing roadblocks, firing quality alerts, identifying scale-up and cross-selling opportunities.

 

Understanding: collecting customers information to help steer the company roadmap and achieve double digit growth year on year. Through your interactions with customers you will identify the highest return use cases, continuously improve customer segmentation, gather product features wishlist, and drone usage data.  

 

In order to fulfill your role as we pictured it — and even exceed our expectations –, you must be selflessly and truly dedicated to our customers. You should always have their best interest at heart. Obviously, you’ll need some top-notch organization qualities in order to handle and prioritize the diverse tasks you’ll be responsible for. We want you analytical yet a good communicator who does not fear getting on the phone and chat. You’ll need some patience and empathy, a pinch of creativity, a touch of curiosity, some interest in self-training and dash of autonomy.

We welcome applications from candidates fluent in English with experience in market research, investigative journalism, or with a degree in marketing. 

13.02.2020
Employee, 100%

Contact

Flyability

Marc Gandillon

Route du Lac, 3

1094 Paudex

Phone: 021 311 55 00


Flyability

Route du Lac 3Paudex

Industry

Aviation / Logistics / Transport / Traffic

Year of foundation

2014

Benefits (3)

Free coffee, tea, cookies and snacks
20% of your time can be done at home
Fruit box every week

Flyability

Route du Lac 3Paudex

Industry

Aviation / Logistics / Transport / Traffic

Year of foundation

2014

Benefits (3)

Free coffee, tea, cookies and snacks
20% of your time can be done at home
Fruit box every week
Salary

Salary Check

Take advantage of the jobup.ch service to find out how much you earn as Manager.
This website uses cookies to ensure you receive the best service. Further information can be found in our Terms and Conditions and in the Privacy Policy.