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Head IT Service Management

11.03. | Employee | 100%

Head IT Service Management

To join a prestigious bank in Zurich, we are looking for a Head IT Service Management to strengthen the IT department.
As a Head IT Service Management, you will be responsible to the vendor management with a proper documentation. You will directly report to the Chief Technology Officer with a deep focus on the Business Support Infrastructure area.

Your responsibilities

  • Vendor management of all external providers with a continuous improvement of Business Support Infrastructure.

  • Application management related to Bank's webpage and other supports/systems.

  • Management and orchestration of communication infrastructure and different level support performed by external partners.

  • Process Management of the Information Security Committee.

  • Harmonize IT directives, guidelines and process workflows.

  • Manage the Banks BCM setup and processes including documentation Ongoing IT security operations and monitoring

  • Support the CTO in the Project Portfolio Steering process

Your profile

  • Experience (minimum 5 years') in a similar position within the financial service industry

  • Experience in hands-on experience with vendor management in a leading position

  • ITSM certification

  • Experience with AVALOQ is a plus

  • Proven skills in formal documentation (in English)

  • Strong interpersonal skills and excellent organizational skills

  • Fluency in English and German, additional languages are a plus

  • Swiss / EU passport or valid Swiss work permit

They offer

  • An attractive salary

  • A highly professional multicultural organization

  • A central and strategic role in the IT team

  • A very stable team with strong relationship and sharing

  • An exciting technical environment

Employee, 100%


Sigma - Manufacture de talents ®

Sigma - Manufacture de talents ®

Avenue Louis-Casaï 86Cointrin


Human resources / Personnel services

Sigma - Manufacture de talents ®

Avenue Louis-Casaï 86Cointrin


Human resources / Personnel services

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