MSP Coordinator

13.05. | Employee | 100%

MSP Coordinator

Joining our team means getting to work with great people. Each is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture. Sure, we work hard, but this hard work is also rewarded, and success is celebrated.

With leading technology at your fingertips and support from outstanding professionals, you will be able to achieve personal and meaningful progress for both others, and for yourself ? moving all of us forward: Human Forward.

If you're looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore our opportunity as :

MSP Coordinator

For now on, Randstad is delivering a Managed Service Program (MSP) for different clients active mainly in the IT, Lifesciences, biotech, and pharma sectors. You will be working hand in hand with the MSP Consultants and represent a single-point-of-contact for our internal stakeholders. Next to a clear understanding of the business and culture, your role exists out of the following tasks:

  • Ensure all requests are completed within the SLA timelines defined

  • Establish, foster and maintain positive and efficient working relationships with the internal teams and provide collaborative feedback to the team members

  • Assign and distribute all requests and information to the different internal teams, ensuring complete understanding of deliverables

  • Recommend what processes and implementations can be improved

  • Facilitate communication between finance, billing, and internal teams

  • Monitor all issue resolutions, time spent in discovery and deployment phases

  • Hold the internal teams accountable for client deliverables

  • Prepare quarterly business review/dashboard with MSP provider or clients

  • Point of contact for global reporting

What you will need to be successful in this job:

  • You have minimum a bachelor degree and 1-3 years in a global complex coordinator/project management role or account management

  • Previous experience working with a Vendor Management System would be ideal (Fieldglass)

  • Ability to work independently through proper time management and close collaboration with the recruiters and consultants at the same time

  • Ability to establish and maintain effective working relationships and handle difficult conversations

  • Proven track record measured by customer service levels and satisfaction, SLA's and KPI's, increased responsibilities, and working relationships with colleagues and management

  • Prioritize, multi-task, and demonstrate excellent follow-through

  • Exercise strong initiative and independent judgment in problem reporting, problem resolution, and scheduling work. Know when to escalate to management.

Randstad is looking for bright, innovative individuals who share our passion for improving the world of work. If you are interested in being a part of our vision, we welcome your application.

Language skills

  • clear and concise expression in German and English, both orally and in writing

Contract

  • Permanent

  • Full-time

13.05.2020
Employee, 100%

Contact

Randstad (Schweiz) AG


Randstad (Schweiz) AG

Leutschenbachstrasse 45Zurich

Randstad (Schweiz) AG

Leutschenbachstrasse 45Zurich
Salary

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