IT Supplier Service Manager

Ficoba SA — Genève
19.05. | Employee | 100%

Our agency of has been operating since 1982 as experts in recruitment of highly skilled candidates.

We appear as the closest partner of a demanding clientele truly concerned by the choice of their future temporary and permanent co-workers.


For one of our prestigious clients, we are recruiting a : 


Service Manager IT


Responsibilities :


The IT Supplier Service Manager is accountable for the day-to-day management and coordination of key technology supply and outsource relationships as well as the IT Risk Framework. This includes coordination of multiple work streams, management of technology supplier and outsource partner relationships, supplier governance, and management of the overall IT risk framework.


In this context, you main responsibilities will be :

  • To assist with building a strategic relationship between IT and its IT suppliers (internal and external)
  • Establish and manage operational relationship with the main IT suppliers, reviewing supplier performance against defined SLAs and OLAs, and raising service improvements where required
  • Designing, implementation and ownership of service management SLA’s, KPI’s and associated processes for governance and management.
  • Overseeing Risk, Control and Audit Management – Identification and remediation of risks and audit actions in relation to the service
  • Working closely with the Service Owners to performing Business Service Reviews – Building and maintaining relationships with Service stakeholders and reviewing service performance against defined SLAs.


Profile :


  • You will have in depth knowledge of managing 3rd party suppliers including contract renewals, KPI management and finance management associated with the suppliers
  • You will have experience in service risk & audit managements
  • You will have experience of working in a technology environment
  • ITIL Foundation or equivalent experience
  • Ability to effectively communicate at all levels
  • Ability to deliver to tight deadlines
  • Customer focused
  • Bachelor/Master Degree
  • Fluent in French and English


Don't wait any longer and apply online!

We'll be pleased to examine your application within discretion.

Please note that we will only reply to complete applications (resume, work certificates, diplomas, cover letter) matching the profile required.

Please check our website :



Employee, 100%


Ficoba SA

Barthelemy Balay

Boulevard Emile-Jaques-Dalcroze, 5

1204 Genève

Phone: +41 22 735 34 55

Ficoba SA

Boulevard Emile-Jaques-Dalcroze, 5Genève


Human resources / Personnel services

Year of foundation


Ficoba SA

Boulevard Emile-Jaques-Dalcroze, 5Genève


Human resources / Personnel services

Year of foundation


Salary Check

Take advantage of the service to find out how much you earn as Consultant IT Service Management.
This website uses cookies to ensure you receive the best service. Further information can be found in our Terms and Conditions and in the Privacy Policy.