Customer Care Representative English & French

 — Nyon
03.10. | Temporary | 100%

Our client is looking for a brilliant candidate who can provide a great customer service experience by efficient sales order processing, delivery scheduling and query resolution.
The successful candidate will support the external sales team in the company's endeavour to continually improve customer loyalty and gain new business.

Customer Care Representative English & French

  • Sales order processing,
  • Liaise promptly with Credit Control with respect to accounts and orders blocked,
  • Proactive approach to ensure customers are kept up to date on order status,
  • Maintain Customer Price Lists,
  • Be the main, front-line point of contact for all customers by phone/email,
  • To take full ownership for orders/queries through to resolution (Right First Time),
  • Be responsible for the resolution of all queries/credits and goods returns,
  • Participate in product and system training as required,
  • Producing sales reports for both internal and external contacts,
  • To be a team player,
  • Support the Project Managers with aspects of customer service.

*English and French mother tongues or full proficiency,At least 3 years relevant experience in customer service within lifesciences/cosmetics/FMCG,
*PC Skills - Knowledge of Microsoft Excel and Word with the ability to use other system applications,
*SAP or Oracle knowledge preferred,
*Sales Order & Credit Processing - ability to interrogate systems to enable questions relating to customers orders and sales history can be answered fully,
*Business Reporting - ability to understand the workings and construction of reports,
*Ability to Meet Customer Needs - anticipate, respond to and seek to exceed the expectations of customers,
*Good Communication Skill's communicate in a clear, concise and articulate manner, considering the needs of the customer (internal and external),
*Personal Organisation - organised and efficient, adopt a systematic and structured approach to tasks with the ability to prioritise and deal with interruption,
*Good Service Attitude - Being positive, friendly and enthusiastic to all customers, with a can do attitude,
*Adaptability receptive and reactive to situations and change, flexible, react quickly and implement in a positive manner and make the best of any situation,
*Good Administrative Skills - follow things through to ensure they are completed within timescales and invest time to check details for accuracy adopt and promote best practice and will suggest better ways of doing things,
*Initiative - use initiative to resolve queries and problems but able to ask for help.

03.10.2020
Employee, 100%

Contact

Interiman SA


Interiman SA

.Actif en Suisse Romande

Industry

Human resources / Personnel services

Year of foundation

1998

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