Order Management Associate 50%

 — Fribourg
03.02. | Employee | 100%

<i>At Tetra Pak we touch millions of lives every day, ensuring better nutrition and healthier lifestyles through safe packaging and food processing solutions. Guided by our global brand promise, PROTECTS WHAT´S GOOD, we strive to make a difference by protecting food, people and our futures. To do this we need more than smart technology.  We need smart people too. People like you, who wants to work with people like us.</i>

Order Management Associate 50%

Job description:

Order Management Associate 50%

We are looking for an Order Management Associate ( part-time 50% ) who will execute autonomous logistic activities regarding Shipping and/or Warehouse to the area to drive cost reduction, improve service levels, safety and effective utilization of logistics activities. Be technical reference as well as an important interface internally and externally.

You will be based in Flamatt, Switzerland.

What you will do:

As an Order Management Associate you will be responsible for:

• Ensure a smooth order processing process
• Support of the assigned customer base in logistics issues
• Interface between customer and supply chain
• Contact point for customer complaints and service inquiries
• Recording of orders including order confirmation
• Preparation of the delivery papers, organization of the transport and invoicing
• Recording and maintaining the customer records
• Record and maintain customer price lists in SAP
• Administrative processing of notifications of defects (Field Failure Reports)
• Handling of spare parts and loaner equipment deliveries
• Handling of logistics for repairs
• Processing of after-sales inquiries (subsequent deliveries of documents, transport damage, faulty deliveries)
• Coordination of customer requirements with the supply chain and sales

Required profile:

Who you are:

We believe you have:

• Proven 2-3 years of experience from at least two areas in the logistics function is a must
• Bachelor’s degree or an equivalent qualification considered as a plus
• Excellent verbal and written communication skills in German and English is a must
• Very good specialist knowledge in the SAP is a must
• Basic commercial training is an advantage in an industrial environment
• Good PC and application knowledge Windows, MS Office programs
• Further training with a focus on customer service, logistics export is an advantage
• Experience with production environment is an advantage
• SD/GTS module knowledge is an advantage
• A good knowledge of French or Italian would be an advantage

As a person:
• Independent and you have structured way of working
• Good team player, persistent and resilient
• Able to build capability, and continuously learn by developing ourselves and those we work with
• Creative problem solver who is flexible and open to new ideas and new approaches
• Effective with working independently, multiple teams and cross-functional environment
• Experience in dealing with customers
• Excellent coordination skills

What we offer:

We offer you:

• Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• Culture that pioneers spirit of innovation where our engineering genius drives visible result
• Equal opportunity employment experience that values difference and diversity
• Market competitive compensation and benefits with flexible working arrangements

Apply Now!

If you are inspired to share our responsibility of protecting food to protecting the planet, apply through our careers page on www.jobs.tetrapak.com.

Tetra Pak is committed to protecting its employees, customers and you, our candidates. We are working towards completing all or most of the steps in the recruitment process for this position by virtual means and further information will be provided as part of the recruitment process.