IT Support Specialist

 — Prilly
19.02. | Employee | 100%

IT Support Specialist

Description Pix4D develops drone photogrammetry software and products that enable tens of thousands of professionals around the world to process, visualize, assess and edit their own maps and 3D models. We are looking for a passionate Junior IT Support Specialist to work with our IT team based in Lausanne to procure, customize and operate IT infrastructure for a medium-sized tech company (209 employees worldwide), operating internationally across 6 sites (Switzerland, Germany, Spain, USA, China, Japan). You will work collaboratively with the rest of the IT team to develop processes and solution architectures to support those processes. The role is a mix of hands-on infrastructure engineering (network, workstation and server capacity), workflow automation and desktop support for our 6 international offices. The ideal candidates will demonstrate outstanding skills in network administration and technical desktop support. Responsibilities Troubleshooting desktop support incidents for the Lausanne office. Work collaboratively with our team of IT support and infrastructure engineering specialists to support a leading local software development company with an international profile. Troubleshooting network administration incidents. Improvement and automation of IT services to ensure the best quality of service within time and resource budgets. Management of IT software and hardware inventory. Small procurement projects to support IT operations. Work with external specialists as needed to support multi-site IT operations. Requirements Strong understanding of IT security practices and network architecture. Degree in Information Technology or Certificat Federal de Capacité (CFC) recommended 0-2 years of experience in a similar position. Occasional travel (<10%) to Pix4D international offices, particularly in Europe. Ability to prioritize and self-manage priorities. English language proficiency, written and spoken. Perfect fit with Pix4D’s spirit: passionate, positive, collaborative and respectful attitude