Customer Service Representative FR/AN (Immediate start)

 — Genève
01 April | Executive po­si­tion | 100%

To fill an ongoing temporary position our client, an US multinational company with a service shared center based in Vaud, are looking for a talented:
Customer Service Representative (fluent in French and English)
Starting date immediately

Customer Service Representative FR/AN (Immediate start)

INTRODUCTION

To fill an ongoing temporary position our client, an US multinational company with a service shared center based in Vaud, are looking for a talented:
Customer Service Representative (fluent in French and English)
Starting date immediately
DESCRIPTION DE LA MISSION
  • Maintaining a positive, empathetic and professional attitude toward customers at all times,
  • Responding promptly to customer inquiries from French and English speaking countries,
  • Communicating with customers through various channels,
  • Acknowledging and resolving customer complaints,
  • Knowing company's products inside and out so that you can answer questions,
  • Processing orders, forms, applications, and requests,
  • Keeping records of customer interactions, transactions, comments and complaints,
  • Communicating and coordinating with colleagues as necessary,
  • Providing feedback on the efficiency of the customer service process,
  • Ensure customer satisfaction and provide professional customer support,
  • Complying with all policies and procedures set by the company,
  • Other administrative duties as assigned,

PROFIL ATTENDU
  • English mother tongue, Fluent in French, both written and spoken,
  • Previous experience as a Customer Service Representative, Customer Care Coordinator or Customer Support Agent,
  • Experience in telephone and email communication,
  • Possess a professional, helpful and friendly telephone manner,
  • Demonstrated interpersonal skills and the ability to work as part of a team and independently,
  • Strong communication skills, able to work in a fast-paced environment,
  • Experience with SAP or Oracle,
  • A strong team player,
  • Available for an immediate start,

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