Post-Market Surveillance Coordinator

 — Genève
30 April | Employee | 100%

Established in Geneva in 2003, Teoxane Laboratories specialize in the design, manufacturing and distribution of hyaluronic acid based dermal fillers. As a result of our uncompromising commitment to innovation, quality and patient satisfaction, Teoxane Laboratories are now an industry leader in hyaluronic acid-based dermal fillers with products distributed in over 90 countries and 10 million syringes sold worldwide.


In the aim of a growing market and activities, we are looking for an experienced:



Post-Market Surveillance Coordinator

Part of the Medical Affairs department, this role will ensure the medical support to the Safety team and will be the subject matter expert for the medical part of the events organized by Teoxane at Geneva and in Affiliates.


Key responsibilities:

Ensure a medical liaison with safety team

  • Review medical coding of drugs and incidents in the safety database
  • Support the medical assessment of adverse events and vigilance cases in the safety database
  • Participate to safety implementation during trainings of customers (KOLs and injectors)
  • Participate on various committees (Change Board, CAPA Board, Risk Board, Quality Committee, Vigilance Committee) and audits


Act as the Subject Matter Expert (SME) for medical training activities and events management

  • Ensure compliance to medical and regulatory requirements during Teoxane Events (Webinars, Workshops,…) at Geneva and in Affiliates
  • Manage the injection room and the pharmacy of Teoxane Academy at Geneva (dermal fillers, drugs, emergency kit), including budget and orders
  • Develop guidelines regarding the medical part of Events in affiliates, and support Event Managers in the management of the local pharmacy
  • Manage the patients of the Teoxane Academy at Geneva: participate to the recruitment and selection, monitor the patient during and after the events
  • Manage, train and back-up the on-site coordination at Geneva (KOL and Model) and assist the KOL during the live demonstration
  • Participate in the patient database development, implementation and management
  • Participate in the improvement of processes, procedures, instructions, forms, tools and database in relation to the activities of the Teoxane Academy at Geneva
  • Participate in international congresses by assisting KOLs during live demonstration (ex: IMCAS, AMWC)


In collaboration with the Medical Information coordinator:

  • Support local SMQ implementation regarding medical part of Events, especially in affiliates
  • Support the affiliate in the patient selection and monitoring, provide guidelines regarding medical management of patients wherever needed
  • Participate in the development of Medical and Safety trainings dedicated to Teoxane employees in affiliates
  • Ensure the proactive data collection of data relating to injections during events at Geneva as well as in affiliates


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