Responsible for implementation, maintenance, support and administration of PCs (laptops, desktops), tablets, mobile phones, videoconferencing, printers, hardware, software, network equipment and peripherals.
IT Administrator and Support (m/w)
Our client is located in Nyon
First entry point for helpdesk services, IT helpdesk 1st level support following up with end-users to ensure full resolution of issues
Support for the VIPs based in HQ, as well as Council Members during events.
Use and maintain the Global Ticketing System tool to track incidents/problems/requests/changes and ensure resolution for owned tickets or transfer to the appropriate support team(s). Communicate with users - keep them informed
Creation, modification and deletion, of object in Active Directory and permissions
Management of System Center Configuration Manager, remote access to end-users computers, manage deployments using collections
Working with standardized image (software & settings) on computers for end-users. In addition installation of specialized software.
Plan, set up and maintain offices PCs, tablets, phones, videoconferences hardware, printers including hardware, software, backup, configuration, and standard images.
Provide training to new or existing staff on best practices regarding software and hardware
University degree or equivalent in Computer field
Minimum 3 years' experience in End User Computing environment using Windows based desktops and laptops (Windows 10) as well as Apple iOS and/or Android mobiles.
Experience in Standard Configuration and Patch Management and Asset Management; Service Desk management tool ServiceNow and related processes
Good knowledge of Microsoft Exchange and Active Directory administration
Knowledge of working with an ITSM tool for support purposes, knowledge of ServiceNow tool a plus
Good knowledge and experience in managing Microsoft Skype for Business and Teams environments including voice and video a plus
MSCE certification a plus
Experience in managing multiple parties across multiple IT disciplines including Project Managers and third party vendors
Fluent in English and French required
Good place to work