IT SUPPORT

LunaJets is a leading private jet broker in Europe, based in Geneva, with more than 70 employees split amongst offices in Paris, London, Riga, Dubai and Monaco. We are a young, dynamic and multicultural team that has been disrupting the private aviation industry for the past 15 years. If you are motivated, proactive and client focused, join us to grow with us and be a part of our brand, business and values.

LunaJets has been rewarded for the past 4 years as the Best Employer of Switzerland for SMEs by the prestigious Bilan Magazine Award.

 

Your objectives include troubleshooting hardware and software problems responding to user requests for assistance in a timely and efficient manner. Monitoring network activity, performing routine maintenance tasks, and conducting regular backups to avoid data loss. You will also seek ways to improve our organization and IT infrastructure and processes, such as identifying and addressing recurring issues or recommending new technologies that could improve efficiency and productivity. You will be working closely with the whole IT department and reporting to the CTO.

 

Your Responsibilities

• N1 and N2 support for all user questions operating as a helpdesk in an Apple environment with Microsoft office / Outlook, iPad, iPhone, MacBook
• Configuration, installation and deployment of Mac, iPad, iPhone
• Managing the IT hardware stock and order new items when needed
• Technical documentation of changes made and user documentation if required
• Training users on Apple product functions and business applications
• On-site support with the possibility of occasional international travel

 

We Offer

 

• Evolution in a dynamic and growing company
• Professional computer and phone
• Competitive salary
• Possibility of mobility between our offices
• Regular and personalised reviews and assessments
• Additional accident insurance and loss of earning insurance
• Dinner offered at the office during late shifts
• Company car and electric scooter at disposal at the office during working hours
• Company events and benefits

 

Qualifications and Profile

 

• Successful experience in Level 1 and 2 support environments (mandatory)
• JAMF Pro advanced level (mandatory)
• Ability to support users with limited IT skills
• Well organized, strong multi-tasker, and works efficiently in a high-pressure environment
• Very good analytical skills and ability to make suggestions
• Experience in using a ticketing tool
• Knowledge of how a network works with different layers
• Programming
• Excellent written and oral communication skills
• Good communications skills (verbal and written) in English and French, other languages a plus
• Swiss/UE passport
• Driving license