Team Lead, Senior Manager (m/f/d) - Patient Operations Apheresis EU
Key information
Job ad expired
Workload:
100%Contract type:
Permanent position-
Place of work:
Boudry
At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Competences:
The Senior Manager Team Lead - Patient Operations Apheresis EU is accountable to lead the team of apheresis operations managers in the designated countries in region Europe as part of the overall Apheresis Operations Europe team. The main responsibility of this role is to ensure onboarding and on-going performance of Apheresis Centers involved in the Chimeric Antigen Receptor (CAR) T-cell Therapies is performed as per the clinical and commercial plans and the established processes.
Duties and Responsibilities:
- Lead the team of apheresis operations managers in the designated countries and ensure alignment with the broader regional (EU APh OPS) and global teams;
- Ensure apheresis sites involved in clinical and commercial Chimeric Antigen Receptor (CAR) T[1]cell Therapies are onboarded and managed as per agreed plans and established processes.
- Ensure business KPIs and financial / head count targets are met;
- Support the role of Apheresis Operations manager and manage sites themselves as required;
- Develop and foster relationships with Apheresis Center Staff for assigned region;
- Work with Clinical and Commercial CAR-T teams to establish the apheresis collection footprint to support the clinical trial and commercial site plans for assigned region;
- Coordinate with internal teams and collection site staff to ensure all collection site onboarding activities are successfully completed and sites are prepared to perform collections for the
- Company within the required timelines;
- Communicate collection site on-boarding status to Clinical and Commercial teams and develop and execute mitigation plans for any delayed timelines;
- Perform technical site assessments and train collection center staff on the Company collection requirements and attend site audits as required;
- Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers;
- Work with Quality Assurance and other internal business partners to monitor and assess vendor performance and capacity after site launch;
- Manage rollout of process changes to assigned sites;
- Collect VOC and VOB feedback used for continuous operations improvement;
- Collect and enter data into electronic data management systems;
- Represent the department on cross-functional project teams, as requested;
- Comply with applicable SOP's and regulations;
- Manage complex and global projects in area of expertise as assigned;
- Deputize for next level manager as assigned
Skills/Knowledge Required:
- Required minimum 5 years of experience in a regulated environment either hospital or
- pharmaceutical/biotech industry;
- Customer focused relationship skills;
- Facilitation and Negotiation skills;
- People and project management skills;
- Demonstrated ability to work as part of a team;
- High level of interpersonal and communication skills (written and verbal);
- Ability to work independently;
- Ability to manage consultants/contractors;
- Ability to rapidly solve problems and deal with organizational complexity;
- Ability to prioritize and complete work with sense of urgency based on criticality;
- Ability to interface cross-functionally both internally and externally;
- Medical, scientific and clinical knowledge as required for the area of responsibility;
- Knowledge of applicable regulations and standards for area of responsibility (e.g.: GMP, GCP,
- GTP, GCTP, JACIE);
- High attention to detail skills;
- High organization skills with ability to multi-task several tasks in parallel;
- Competency in Microsoft applications including PowerPoint, Word, Excel, Outlook, OneNote and
- SharePoint;
- Knowledge of Salesforce and Document Management Systems (e.g.: VeevaVault and CelDox);
- Required written and verbal fluency in English language.
- Experience working in Apheresis, Cellular Therapy or Stem Cell Transplant programs;
- Prior customer facing role in pharmaceutical/biotech industry;
- Experience working with critical raw material suppliers or contract manufacturing organizations.
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
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Published: 28 March 2024