Senior Specialist Operational Excellence (all genders) 80-100%
AXA Versicherungen AG
Winterthur
Key information
- Publication date:01 December 2025
- Workload:80 – 100%
- Place of work:Winterthur
Job summary
Join AXA, Switzerland's leading insurer, and shape your career! Enjoy a dynamic work environment and growth opportunities.
Tasks
- Contribute to transforming Customer Operations through process optimization.
- Implement 'Next Level Process & Operational Excellence' model effectively.
- Collaborate with teams to define and support efficiency initiatives.
Skills
- Degree in business management and 5 years in process management preferred.
- Analytical thinking and business acumen, insurance knowledge is a plus.
- Strong communication skills with various hierarchy levels.
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Your Contribution
Your Contribution
- Participation in the transformation of the Customer Operations department through systematic optimization and rethinking of processes (simplifying, standardizing, automating)
- Operationalization of our new model "Next Level Process & Operational Excellence" with a hub & spoke approach to leverage synergies and collective intelligence
- Collaboration with central Business Controlling, Centers of Competence (OPEX levers such as Robotics, AI, Lean and Sourcing, Process Mining) and decentralized OPEX teams to jointly define efficiency improvement measures and actively support their implementation
- Data-driven and sustainable process optimization (from potential discovery to monitoring of implemented measures)
- Support in the further development of our forward-looking fact-based management including the development and establishment of forecasting models
Your Skills and Talents
Your Skills and Talents
- You act simultaneously as a business challenger and partner by supporting decentralized sectors with your external and critical perspective
- Analytical and connected thinking with business understanding (insurance knowledge is an advantage)
- High level of assertiveness and reflection ability, initiative, solution orientation, social competence
- Degree in business administration is an advantage and/or about 5 years of professional experience in process management including solid practical experience in change management
- Proven experience in communication and collaboration with employees at different hierarchical levels
- Good knowledge of French, Italian and English skills are an advantage
Apply now!
Motivation letter? We do without it. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with believing in yourself.
At AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and promote you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can connect the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But in the long term.
Write your own success story with us now. Know You Can.
